Caden Loh Wei Zian

I am responsible for assisting the company in handling vendor orders and billing issues, as well as providing vendor operational support to ensure the smooth running of our partners' businesses. Respond to store needs in a timely manner to improve customer satisfaction. Depending on the livechat situation choose Sop to make sure the process are following Sop's steps to deal with each issue.

• Experienced and self-motivated Sales Executive with four years of industry experience overseeing sales figures and new account development
• Able to meet 8 new leads per day
• Able to achieve required monthly sales figure
• Provide exclusive customer service to maximize customer satisfaction

• Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs
• Able to work up to 12 hours per day
• Able to handle efficiently during peak hours
• Able to achieve required SLA
• Able to train and lead a team of 6 agent
• Adaptation skills on software and tools
• Able to understand product and provide product details to meet customer's needs

• Experienced and driven Sales Representative with a proven track record of exceeding goals and increasing sales volume and company presence
• Provide exclusive customer service to maximize customer satisfaction
• Able to achieve required monthly sales figure