SUGYEONG SONG
Cyberjaya, Selangor,10
Summary
Currently working as a cabin crew with Malaysia Airlines. Contributed to meet organization's standard and regulation eager to be loyal to company. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Cabin Crew
Malaysia Airlines Berhad
03.2023 - Current
- Adhered to airline's standardized regulations and demonstrated commitment to provide high level of hospitality for passengers.
- Contributed to challenge situations professionally, such as dealing with complaints about flight delays and foreign objects in in-flight meal.
- Devoted to understanding culture difference and adapted to new working environment with performing great teamworks
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively
Waitress and Making Cocktail
Black Taco
12.2021 - 4 2022
- Making cocktail, receiving order, serving foods and cleaning table
- Having foreign customer experience.
Cleaning staff and Store Management
I Can Study Cafe and Academy
11.2021 - 04.2022
- Vacuuming, mopping, sanitizing entire area of academy, separating garbage, repairing printer and computer, information desk
Barista, Cashier and Selling staff
Dunkin' Donut
08.2021 - 10.2021
- Donut displaying, selling, making coffee, inventory adjustment, cashier, packaging donut
Education
Diploma in Airline Services -
Crescendo International College
Johor Bahru, Johor, Malaysia 3 2020 - 8 2022
IGCSE -
Sayfol International School
Ampang, 10 03.2013 - 6 2018
Skills
Grooming and Personal Hygiene
Customer Service
Hospitality service expertise
Flight safety
Teamwork and Collaboration
Personal Information
- Place of Birth: Busan
- Date of Birth: 05/09/00
- Nationality: South Korean
Relevant Activities
- One Day Airline Training, T way Airway, Seoul, 02/2021, 02/2021, Practical experience of in-flight meal service, door opening of B737-800, fire extinguishing
- One Day Airline Training, MAB Academy, Kuala Lumpur, 07/15/22, MH Experience, In-flight service procedure
Timeline
Cabin Crew
Malaysia Airlines Berhad
03.2023 - Current
Waitress and Making Cocktail
Black Taco
12.2021 - 4 2022
Cleaning staff and Store Management
I Can Study Cafe and Academy
11.2021 - 04.2022
Barista, Cashier and Selling staff
Dunkin' Donut
08.2021 - 10.2021
IGCSE -
Sayfol International School
03.2013 - 6 2018
Diploma in Airline Services -
Crescendo International College
3 2020 - 8 2022
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