Ampika Ramasenderan
MANAGEMANT
Sitiawan
Summary
With wide based exposure to cinema management services, promise committed professional excellence to manage daily responsibilities of the staff and effective integration skills to administer different business development plans with key focus on increasing retail sales and profitability. Currently, searching for position with well-established firm where experienced will be utilized to the fullest. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Operation Manager
Green Fleet Sdn Bhd
09.2021 - Current
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered Drivers to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Need to be 24/7 when drivers have trips.
ASST CINEMA MANAGER, MANAGER & TRAINING EXECUTIVE
MBO CINEMAS
11.2013 - 06.2021
- Instructed to take control of five Northern Location
- Giving Customer Service Training for the new joiners
- Help operation team to achieve the company target in terms of Mystery Shopper
- Prepare the company Standards Operating Procedures (SOPs) and refurbish the SOPs
- Prepared Cinema Visit Report and conducted one to one communication with operation management team to make sure the company procedure is fully followed by the staffs
- Assist the Operation Department by guiding trainee as well as in opening new locations
- Held new training programs for staff & the management for better Customer Service
- Ensure that the daily MOD Checklist is done and documented properly and shortfalls are attended immediately
- To ensure a safe, healthy and conducive working environment for all employees and the cinema patrons
- Monitor performance of the cinemas in term of expenses, targets, revenues on a daily, weekly and monthly basis
- Conduct proper stock check on scheduled basis and ensure that there is no shortages/ discrepancies in the stock balance
- Prepare monthly duty roaster and ensure that the scheduling of shifts
- Oversee and coordinate new cinemas opening from ground zero which includes renovation, arrangement of equipment & machineries, hiring new team members together with Human Resources, schedule for new staff training and other related matters to ensure smooth opening
- Perform any ad-hoc tasks as assigned by the Company
- Upkeep and maintain the cinema in good order and keep the maintenance cost within budget and comply with guidelines
- Authorize and confirm purchase orders before submitting to head office
- This duty must not be delegated to the others individuals
- Responsible for business/ entertainment/ premises license renewal
- Approve payment under their authorized limit and to be fully responsible for any payments approved in their capacity as the Cinema Manager
- Assist the Sales & Marketing Department to promote activities/promotion organized by department.
SECTION MANAGER
TESCO EXTRA SEBERANG JAYA
10.2011 - 01.2013
- Manage team to achieve company target
- Recheck price and promotion items
- Support Team and Push Stock to achieve daily target
- Control Wastages
- Do daily sales report
- Do Stock take 3 months once
- Brief staff and coach team members for better understanding in company target and achievement
- Handle Customer Complains.
STORE CLERK, SUPERVISOR CUM DEPARTMENT HEAD
ECONSAVE CASH AND CARRY
01.2007 - 01.2011
- Do ordering for department
- Do stock return
- Receive stock and check the quality of stock
- Managing staff by doing staff scheduling
- Supervise & manage staff in giving better customer service and distribute job task for them
- Do stocks take and do recount if needed
- Call Suppliers and alert them on stock availability
- Handle customer complains.
HOTEL STAFF CUM CAPTAIN
CONCORD HOTEL KUALA LUMPUR
01.2004 - 12.2006
- Manage Staff
- Give Briefing about Company target and Promo items
- Review Promotion of the day
- Handle customer complains
- Do booking for customers
- Brief staff in term of health, safety and hygiene as well
- Train staff in Food Handling
- Handle buffet.
Education
STPM -
SEKOLAH MENENGAH KEBANGSAAN AHMAD BOESTAMAN
01.2003 - 05.2004
SPM - undefined
SEKOLAH MENENGAH SERI MANJUNG
01.1998 - 05.2002
UPSR - undefined
SEKOLAH KEBANGSAAN MAHA GANESA VIDDYASALAI
01.1992 - 04.1997
Skills
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
Organizational Management
Business Planning
Customer Service
Added Values
- A very hardworking person with great leadership skills and teamwork.
- Can work independently and also under pressure.
- Fast Learner and a self-motivator.
- Able to complete the task given within the timeline.
- Can travel to other location for support and help.
Children
1 son (9 years old)
Personal Information
- Age: 39 years Old
- Place of Birth: Ipoh, Perak
- Date of Birth: 05/28/1985
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Contact Reference
- Miss Zarina, Training Manager, 019-2934525
- Miss Soo, Operation Manager, 014-3152806
Timeline
Operation Manager
Green Fleet Sdn Bhd
09.2021 - Current
ASST CINEMA MANAGER, MANAGER & TRAINING EXECUTIVE
MBO CINEMAS
11.2013 - 06.2021
SECTION MANAGER
TESCO EXTRA SEBERANG JAYA
10.2011 - 01.2013
STORE CLERK, SUPERVISOR CUM DEPARTMENT HEAD
ECONSAVE CASH AND CARRY
01.2007 - 01.2011
HOTEL STAFF CUM CAPTAIN
CONCORD HOTEL KUALA LUMPUR
01.2004 - 12.2006
STPM -
SEKOLAH MENENGAH KEBANGSAAN AHMAD BOESTAMAN
01.2003 - 05.2004
SPM - undefined
SEKOLAH MENENGAH SERI MANJUNG
01.1998 - 05.2002
UPSR - undefined
SEKOLAH KEBANGSAAN MAHA GANESA VIDDYASALAI
01.1992 - 04.1997
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