DINESH RAJDREN
Content Moderator, Concierge Specialist, Travel Team
Selangor,Selangor
Summary
Dynamic professional with 3 years of experience as a customer care executive in Singapore telecommunications and 2 years as a content moderator for TikTok. Proven ability to deliver exceptional service and support in fast-paced environments. Committed to continuous improvement and enhancing customer satisfaction. Seeking opportunities to leverage skills in a challenging role.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Lifestyle Concierge Expert
Aspire lifestyles
05.2023 - Current
- Developed personalized travel itineraries for clients, enhancing their experiences and ensuring satisfaction through attention to detail.
- Coordinated luxury event planning services, successfully managing logistics and resources, resulting in memorable client experiences.
- Resolved client inquiries and requests promptly, maintaining a high standard of service and cultivating long-term relationships.
- Managed vendor relationships and negotiations, ensuring high-quality service delivery and cost-effectiveness for clients.
- Developed expertise in niche markets such as luxury travel, dining, entertainment, fashion, and wellness to cater to diverse clientele preferences.
- Negotiated favorable terms with partners while maintaining integrity in representing both parties fairly during transactions or agreements.
- Established strong relationships with vendors to provide exclusive offers and experiences for clients.
Content moderator
Byte Precision Sdn Bhd
01.2021 - 05.2023
- 1. Ensure legal compliance and safety of content uploaded to our platform.
- 2. Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
- 3. Improve the content management strategy for short video platforms.
- 4. Responsible for coordinating with supervising departments for timely management of content that violates our policies.
- Monitored user-generated content to ensure compliance with community guidelines, enhancing platform safety and user experience.
- Conducted thorough reviews of flagged content, efficiently identifying and removing harmful material to uphold platform integrity.
- Collaborated with cross-functional teams to develop and implement improved moderation workflows, increasing operational efficiency.
- Utilized data analytics tools to track content trends, informing proactive measures that reduced the incidence of policy violations.
- Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Warehouse Supervisor
Mutiara Pantas Transport
08.2019 - 12.2020
Premium Customer Care Executive
Singtel
12.2016 - 06.2019
- 1. Provide quality customer service to SingTel customers by telephone.
- 2. Respond and follow up promptly to customer enquiries.
- 3. Handleand resolve complex cases to ensure customer satisfaction.
- 4. Obtain and evaluate all relevant information to handle enquiries and complaints.
- Delivered exceptional customer service by resolving complex inquiries, enhancing overall customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes, resulting in improved operational efficiency and reduced response times.
- Trained and mentored junior staff on best practices in customer care, fostering a knowledgeable and effective team.
- Implemented customer feedback systems, enabling proactive service adjustments and increased customer retention rates.
- Developed training materials and onboarding programs for new hires, ensuring adherence to company standards and policies.
- Managed escalated customer complaints with professionalism, contributing to a positive company reputation and client trust.
- Utilized CRM software to track customer interactions, improving data accuracy and supporting targeted service strategies.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Hotel Supervisor
Green Villa Sdn Bhd
11.2014 - 11.2016
- 1. To assist general manager with management task such as creating employee work schedules and distributing payroll checks.
- 2. Plan activities and allocate responsibilities to achieve the most efficient operating model.
- 3. Supervise work at all levels.
- Supervised daily hotel operations, ensuring exceptional guest service and satisfaction while managing staff performance and scheduling.
- Implemented training programs for new staff, enhancing service delivery and fostering a collaborative team environment.
- Coordinated with various departments to streamline processes, improving operational efficiency and guest experience.
- Monitored inventory levels and ordered supplies, maintaining optimal stock levels to prevent service disruptions.
- Resolved guest complaints and issues promptly, maintaining a positive reputation and ensuring repeat business.
- Analyzed guest feedback and reviews, identifying trends and implementing improvements to enhance overall service quality.
Outbound Agent
Aegis
01.2015 - 06.2015
- 1. Handling celcom outbound calls pertaining to customer's feedbacks and other raising issue related to the companys products.
- 2. To exceed customers expectation in terms of customer service & accurate information.
- 3. Work in a team to achieve the required KPI elements and SLA.
Education
Higher School Diploma. SPM -
SMK SRI ANDALAS
Selangor12.2014
Skills
Client communication
References
- Mdm, Guna, 0102919845, Green villa Sdn Bhd
- Mr, Erameswara, 0169480955, Sudong Sdn Bhd
- Mr, Viknesh Kumar, 0123668867, Mutiara Pantas
- Mr, Abraham Raphael, 0127362316, Byte precision Sdn Bhd
Interests
Fishing, Reading
Timeline
Lifestyle Concierge Expert
Aspire lifestyles
05.2023 - Current
Content moderator
Byte Precision Sdn Bhd
01.2021 - 05.2023
Warehouse Supervisor
Mutiara Pantas Transport
08.2019 - 12.2020
Premium Customer Care Executive
Singtel
12.2016 - 06.2019
Outbound Agent
Aegis
01.2015 - 06.2015
Hotel Supervisor
Green Villa Sdn Bhd
11.2014 - 11.2016
Higher School Diploma. SPM -
SMK SRI ANDALAS