DINESH RAJDREN
Content Moderator, Concierge Specialist, Travel Team
Selangor,Selangor
Summary
Dynamic professional with 3 years of experience as a customer care executive in Singapore telecommunications and 2 years as a content moderator for TikTok. Proven ability to deliver exceptional service and support in fast-paced environments. Committed to continuous improvement and enhancing customer satisfaction. Seeking opportunities to leverage skills in a challenging role.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Lifestyle Concierge Expert
Aspire lifestyles
05.2023 - Current
- Developed personalized travel itineraries for clients, enhancing their experiences and ensuring satisfaction through attention to detail.
- Coordinated luxury event planning services, successfully managing logistics and resources, resulting in memorable client experiences.
- Resolved client inquiries and requests promptly, maintaining a high standard of service and cultivating long-term relationships.
- Managed vendor relationships and negotiations, ensuring high-quality service delivery and cost-effectiveness for clients.
- Developed expertise in niche markets such as luxury travel, dining, entertainment, fashion, and wellness to cater to diverse clientele preferences.
- Negotiated favorable terms with partners while maintaining integrity in representing both parties fairly during transactions or agreements.
- Established strong relationships with vendors to provide exclusive offers and experiences for clients.
Content moderator
Byte Precision Sdn Bhd
01.2021 - 05.2023
- 1. Ensure legal compliance and safety of content uploaded to our platform.
- 2. Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
- 3. Improve the content management strategy for short video platforms.
- 4. Responsible for coordinating with supervising departments for timely management of content that violates our policies.
- Monitored user-generated content to ensure compliance with community guidelines, enhancing platform safety and user experience.
- Conducted thorough reviews of flagged content, efficiently identifying and removing harmful material to uphold platform integrity.
- Collaborated with cross-functional teams to develop and implement improved moderation workflows, increasing operational efficiency.
- Utilized data analytics tools to track content trends, informing proactive measures that reduced the incidence of policy violations.
- Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Warehouse Supervisor
Mutiara Pantas Transport
08.2019 - 12.2020
Premium Customer Care Executive
Singtel
12.2016 - 06.2019
- 1. Provide quality customer service to SingTel customers by telephone.
- 2. Respond and follow up promptly to customer enquiries.
- 3. Handleand resolve complex cases to ensure customer satisfaction.
- 4. Obtain and evaluate all relevant information to handle enquiries and complaints.
- Delivered exceptional customer service by resolving complex inquiries, enhancing overall customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes, resulting in improved operational efficiency and reduced response times.
- Trained and mentored junior staff on best practices in customer care, fostering a knowledgeable and effective team.
- Implemented customer feedback systems, enabling proactive service adjustments and increased customer retention rates.
- Developed training materials and onboarding programs for new hires, ensuring adherence to company standards and policies.
- Managed escalated customer complaints with professionalism, contributing to a positive company reputation and client trust.
- Utilized CRM software to track customer interactions, improving data accuracy and supporting targeted service strategies.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Hotel Supervisor
Green Villa Sdn Bhd
11.2014 - 11.2016
- 1. To assist general manager with management task such as creating employee work schedules and distributing payroll checks.
- 2. Plan activities and allocate responsibilities to achieve the most efficient operating model.
- 3. Supervise work at all levels.
- Supervised daily hotel operations, ensuring exceptional guest service and satisfaction while managing staff performance and scheduling.
- Implemented training programs for new staff, enhancing service delivery and fostering a collaborative team environment.
- Coordinated with various departments to streamline processes, improving operational efficiency and guest experience.
- Monitored inventory levels and ordered supplies, maintaining optimal stock levels to prevent service disruptions.
- Resolved guest complaints and issues promptly, maintaining a positive reputation and ensuring repeat business.
- Analyzed guest feedback and reviews, identifying trends and implementing improvements to enhance overall service quality.
Outbound Agent
Aegis
01.2015 - 06.2015
- 1. Handling celcom outbound calls pertaining to customer's feedbacks and other raising issue related to the companys products.
- 2. To exceed customers expectation in terms of customer service & accurate information.
- 3. Work in a team to achieve the required KPI elements and SLA.
Education
Higher School Diploma. SPM -
SMK SRI ANDALAS
Selangor12.2014
Skills
Client communication
Luxury travel planning
Event coordination
Vendor negotiation
Content moderation
Customer relationship management
Staff training
Problem resolution
Community guidelines
Inventory management
Schedule management
Guest services
Resource allocation
Quality assurance
Problem solving prowess
Time management expertise
Vendor relationship management
References
- Mdm, Guna, 0102919845, Green villa Sdn Bhd
- Mr, Erameswara, 0169480955, Sudong Sdn Bhd
- Mr, Viknesh Kumar, 0123668867, Mutiara Pantas
- Mr, Abraham Raphael, 0127362316, Byte precision Sdn Bhd
Interests
Fishing, Reading
Timeline
Lifestyle Concierge Expert
Aspire lifestyles
05.2023 - Current
Content moderator
Byte Precision Sdn Bhd
01.2021 - 05.2023
Warehouse Supervisor
Mutiara Pantas Transport
08.2019 - 12.2020
Premium Customer Care Executive
Singtel
12.2016 - 06.2019
Outbound Agent
Aegis
01.2015 - 06.2015
Hotel Supervisor
Green Villa Sdn Bhd
11.2014 - 11.2016
Higher School Diploma. SPM -
SMK SRI ANDALAS