Microsoft Excel
Byron anak Goffery
Manager
Kuching, Sarawak
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at ILS Media Service and other key roles. Excelled in elevating guest satisfaction and financial performance through strategic marketing and team leadership, achieving significant event attendance growth. Skilled in fostering staff motivation and building strong client relationships, driving repeat business and market penetration.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Event Organizer
ILS Media Service
03.2023 - Current
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
Manager
Kuching Transformers Christian Association
10.2020 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built members loyalty.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Sales and Marketing Officer
Emart Realty Kuching
06.2019 - 07.2020
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
Education
Bachelor in Office System Management - Business Management
Universiti Teknologi Mara
Kota Samarahan, Sarawak 04.2001 -
Skills
Operations Management
Customer Relationship Management
Team Leadership
Staff Motivation
Leadership and team building
Software
Microsoft Word
Microsoft Powerpoint
Timeline
Event Organizer
ILS Media Service
03.2023 - Current
Manager
Kuching Transformers Christian Association
10.2020 - Current
Sales and Marketing Officer
Emart Realty Kuching
06.2019 - 07.2020
Bachelor in Office System Management - Business Management
Universiti Teknologi Mara
04.2001 -
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