Adventure
Buvenesshwary AP Ravi Buve
Technical Support Executive
Subang Jaya,10
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Technical Support Executive
Fujifilm Business Innovation Sdn.Bhd
02.2022 - Current
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Tracked KPIs and created continuous improvement plans.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Executive
Fujifilm Business Innovation Sdn.Bhd
01.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Maintained up-to-date knowledge of product and service changes.
- Managed over 50 customer calls per day and achieved targeted SLA.
Technical Support Executive
Aegis BPO Malaysia
01.2018 - 12.2019
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
Front Desk Assistant
Royal Chulan Kuala Lumpur
02.2017 - 12.2017
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Provided exceptional service through efficient handling of guest complaints, resulting in repeat business and positive reviews.
Education
Bachelor's Degree - Psychology
Open University Malaysia
Shah Alam, Selangor, Malaysia 05.2020 - Current
Diploma - Hospitality in Hospitality And Tourism Management
Syuen College
Kuala Lumpur, Malaysia 07.2015 - 12.2017
Skills
Technical Troubleshooting
Application support
Troubleshooting
Customer Support
Hardware diagnostics
Problem-Solving
Hardware and Software Configuration
Adaptability and Flexibility
Customer communications
Analytical Thinking
Time Management
Interests
Human behavior
Software and Harware
Timeline
Technical Support Executive
Fujifilm Business Innovation Sdn.Bhd
02.2022 - Current
Bachelor's Degree - Psychology
Open University Malaysia
05.2020 - Current
Customer Service Executive
Fujifilm Business Innovation Sdn.Bhd
01.2020 - 02.2022
Technical Support Executive
Aegis BPO Malaysia
01.2018 - 12.2019
Front Desk Assistant
Royal Chulan Kuala Lumpur
02.2017 - 12.2017
Diploma - Hospitality in Hospitality And Tourism Management
Syuen College
07.2015 - 12.2017
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