Buvana Somasundram
Seremban
Summary
Results-driven customer service professional with over 9 years of experience providing high-quality support in fast-paced environments. Proven track record of efficiently resolving customer concerns, cultivating strong client relationships, and enhancing customer satisfaction and retention. Skilled in managing high call volumes, handling escalations, and utilizing CRM systems to optimize service delivery. Recognized for exceptional communication skills, adept problem-solving abilities, and a steadfast dedication to surpassing performance goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advocate
Prometric USA
03.2024 - 03.2025
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
Customer Service Outbound Advisor
Trip.com Flight Management
01.2023 - 10.2023
- Solve customer and carrier problems and help resolve issues related regarding their flight bookings and reservations.
- Providing outbound call to the passenger regarding flight delay or flight changes.
Customer Service Advisor
Scoot Airlines
07.2022 - 01.2023
- Solve customer and carrier problems and help resolve issues related regarding their flight bookings and reservations.
Customer Service Advisor
Concentrix International
01.2022 - 07.2022
- Handling Facebook business clients on the payment method.
- Providing clients a clear information regarding their billing issues.
Customer Advisor L2
Foodpanda SSC
11.2020 - 12.2021
- Customer Service Executive Level 2
- To handle outbound calls and to promote the company's products continuously striving maximum sales results.
- To provide customers with a satisfying experience.
Customer Service Executive
Foodpanda SSC
11.2017 - 11.2020
- To handle inbound calls and to promote the company's products continuously striving maximum sales results.
- To provide customers with a satisfying experience.
- Contact : Pavanjeet (Team Leader) - 0197907704
Education
Sijil Pelajaran Malaysia - Science Stream
01.2012 - 11.2016
Skills
Good Team Player
Self Evaluation
Highly dedicated and results-driven customer service professional with 9 years of experience delivering exceptional support in fast-paced environments. Proven track record of resolving customer issues efficiently, improving satisfaction, and fostering brand loyalty. Skilled in communication, conflict resolution, team collaboration, and adapting to diverse customer needs. Strong ability to handle high-volume interactions while maintaining professionalism and empathy. Committed to continuous improvement and providing outstanding service experiences.
Timeline
Customer Service Advocate - Prometric USA
03.2024 - 03.2025
Customer Service Outbound Advisor - Trip.com Flight Management
01.2023 - 10.2023
Customer Service Advisor - Scoot Airlines
07.2022 - 01.2023
Customer Service Advisor - Concentrix International
01.2022 - 07.2022
Customer Advisor L2 - Foodpanda SSC
11.2020 - 12.2021
Customer Service Executive - Foodpanda SSC
11.2017 - 11.2020
SMK Wangsa Maju Seksyen 2 - Sijil Pelajaran Malaysia, Science Stream
01.2012 - 11.2016
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