Bryan Lawrence Sequerah
Customer Service Senior Executive
Ujong Pasir
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Relation Coodinatior
MJM GLOBAL MARKETING SDN. BHD.
06.2024 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Customer Service Senior Executive
Decho Bio International Sdn. Bhd.
07.2022 - 06.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Assisted in the development of new policies/procedures designed to optimize workflows within the customer service department.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
- Reduced customer complaints with proactive issue identification and swift resolution.
Customer Service Executive
Elitetrax Marketing Sdn. Bhd.
03.2022 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service
Sudong Sdn. Bhd
07.2019 - 07.2021
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Helped to increase customer return rates by providing excellent customer service at all times
- Monthly Salary : RM2380 (exclude allowance)
Event Managing (Part - time)
C&C Group of Companies
01.2018 - 04.2019
- Worked as a part-time assembler in the production unit
- Worked with clients tirelessly to ensure they felt fully supported and at ease during the time before their special event
- Monthly Salary : RM1500 - RM2500 (depending on the event we manage)
Contractor / Wiring man
AJ Global Sdn. Bhd
02.2017 - 08.2017
- Properly arranged wiring and fixtures in preparation for installment
- Managed the diagnosis and repair of electrical circuits and wiring
- Monthly Salary : RM1000
Education
SPM -
SMK St Francis Institution
01.2010 - 12.2014
Skills
1 Ability to Work in a Team
2 Communication
3 Customer Service
4 Computer Skills
5 Friendly, positive attitude
6 Teamwork and collaboration
7 Problem-solving
8 Excellent communication
Expected Monthly Salary
RM4200
Date Of Birth
02/11/97, Melaka
Personal Information
Nationality: Malaysian
Profile
Working for a progressive company that will effectively utilize my experience inline with my ability and to contribute to my employer., Dedicated and strongly committed to the job., Able to communicate well at all levels., Good interpersonal skills, proactive and self-driven., Versatile, quick learner, love challenges and adapt well to new situations., Able to work under pressure., Handle confidential information with utmost discretion.
Timeline
Customer Relation Coodinatior
MJM GLOBAL MARKETING SDN. BHD.
06.2024 - Current
Customer Service Senior Executive
Decho Bio International Sdn. Bhd.
07.2022 - 06.2024
Customer Service Executive
Elitetrax Marketing Sdn. Bhd.
03.2022 - 06.2022
Customer Service
Sudong Sdn. Bhd
07.2019 - 07.2021
Event Managing (Part - time)
C&C Group of Companies
01.2018 - 04.2019
Contractor / Wiring man
AJ Global Sdn. Bhd
02.2017 - 08.2017
SPM -
SMK St Francis Institution
01.2010 - 12.2014
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