Bronson LIaw Teen Shen
Lot 9609 Jalan Perkasa 5 Curtin Water Senadin
Miri Sarawak
Summary
Driven Parts Assistant with a track record of enhancing customer satisfaction and workplace safety at Boulevard Motor SDN BHD. Skilled in operations management and customer relationship development, achieving exceptional service quality by proactively identifying and resolving parts discrepancies. Excelled in collaborative environments, significantly improving job completion times and productivity.
Overview
9
9
years of professional experience
Work History
Parts Assistant
Boulevard Motor SDN BHD
2018.11 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops, and department for use.
- Enhanced workplace safety by ensuring proper storage of hazardous materials, according to regulations.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Researched vehicles and parts via physical catalogs and electronic means.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Organized parts storage and stocked inventory according to established guidelines.
Shop Assistant
Chop Leong Seng
2015.11 - 2016.03
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Education
No Degree - Diploma In Automotive Electrical
Riam Institute Technology
Miri Sarawak 2001.04 -
Skills
Improving customer satisfaction
Workplace Safety
Operations Management
Ordering parts
Invoice Processing
Returns processing
Email Communication
Vehicle operations knowledge
Customer relationship development
Timeline
Parts Assistant
Boulevard Motor SDN BHD
2018.11 - Current
Shop Assistant
Chop Leong Seng
2015.11 - 2016.03
No Degree - Diploma In Automotive Electrical
Riam Institute Technology
2001.04 -
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