Britney Chong
Management Consultant
Kuala Lumpur
Summary
Dynamic Management Consultant with a proven track record in Consulting field, enhancing operational efficiency and spearheading digital adoption by 82%. Expert in business process mapping and vendor negotiation, excel in change management and fostering teamwork. Achieved significant cost reductions and streamlined processes across diverse industries, demonstrating exceptional decision-making and performance management skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Management Consultant
Renoir Consulting
06.2023 - Current
- Implemented change management solutions that streamlined processes, improved efficiency, and reduced costs for clients.
- Leveraged industry best practices to drive continuous improvement efforts within client organizations.
- Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
- Conducted assessments of clients operational structures, recommending actionable steps for improvement.
- Collaborated with cross-functional teams to define and document business requirements.
- Gathered detailed business requirements to third-party vendors for the development and customization of ERP systems, ensuring clear communication of client needs and objectives.
- Improved the adoption of existing digital tools from 29% to 82% within 2 months through targeted user engagement initiatives and training programs.
- Provided comprehensive training sessions to more than 280 stakeholders on new processes, tools, and methodologies to drive adoption and sustainability.
- Streamlined the end-to-end process flow, reduced in the application processing Turnaround Time from an average of 17 days to the targeted 7.65 days.
Special Projects
Shopee
07.2022 - 04.2023
- Work closely with the Head of Retail and Fulfillment to execute the initiatives that drive growth and profitability of the department.
- As point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
- Performed ad-hoc analyses to support senior management requests or special projects related to Retail and Fulfillment.
- End-to-end responsibility of Profit & Loss (P&L), resources and projects with respect to the above responsibilities
- Identify function/ product gaps and initiate transformational projects/ initiatives
- Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources
- Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
- Drive, track and monitor key CX-related projects arising from insights.
Merchandise Associate
Shopee
06.2021 - 06.2022
- Responsible for sourcing, selecting, and procuring Fresh products for Shopee Supermarket.
- Establish and maintain strong relationships with suppliers, negotiating pricing and TTA (Trading Terms Agreement) for product procurement.
- Negotiating deals with sellers and curating SKUs for various campaigns, promotions, online marketing, and media as required.
- Analyze sales data, market demand, and stock levels to determine optimal inventory quantities, ensure product availability, and control black stock level.
- Track and analyze supplier and product performance, including sales, customer ratings, returns, fulfillment rate, inventory turnover, price competitiveness and other relevant metrics.
- Manage inventory levels and liaise with the logistics team to ensure timely order fulfilment, accurate tracking, and resolution of any shipping issues.
Associate Buyer
Tesco
08.2021 - 05.2022
- Managed for all buy in and sell out activities of 8 suppliers across the Fresh Category.
- Managed to negotiate good deals with suppliers, which generated RM800k sales per week during the festival season period (CNY and Ramahdan).
- Analyzed sales figures on a daily basis, with special emphasis on inventory levels and supplier performance.
- Produced weekly sales promotion forecasts for Fresh category, planned sales and inventory goals accordingly.
Education
Bachelor of Arts - Business Administration
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 05.2016 - 03.2020
Skills
- MS office
- Change management
- Business process mapping
- Decision-making
- Training and coaching
- Teamwork and collaboration
- Performance management
- Pricing strategy
- Vendor negotiation
Timeline
Management Consultant
Renoir Consulting
06.2023 - Current
Special Projects
Shopee
07.2022 - 04.2023
Associate Buyer
Tesco
08.2021 - 05.2022
Merchandise Associate
Shopee
06.2021 - 06.2022
Bachelor of Arts - Business Administration
Tunku Abdul Rahman University College
05.2016 - 03.2020
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