Brian Vicshane
Cheras Kuala Lumpur
Summary
Dynamic professional with a proven track record in customer service at Transcosmos, leveraging strong communication and problem-solving skills to enhance customer satisfaction. Successfully identified process improvements, resulting in a more efficient service experience. Adept at adapting to fast-paced environments while maintaining high standards of service excellence.
Overview
4
4
years of professional experience
Work History
Trader
Self Employed
Kuala Lumpur
03.2024 - 09.2024
- Analyzed and monitored foreign exchange markets to identify profitable trading opportunities.
- Simultaneously buying one currency while selling another in hopes of profiting from changes in their relative values
Sales Assistant
Self Employed
Kuala Lumpur
08.2022 - 09.2023
- Online Sales through E-commerce platform
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
Customer Service Representative
Transcosmos
Kuala Lumpur
08.2021 - 08.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Starhub
Damansara
01.2021 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries via phone, email, and chat.
Service Crew Member
Hanaya Japanese Dining
Kuala Lumpur
08.2020 - 01.2021
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Checked order accuracy prior to serving it to the customer.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
SPM -
SMK Kepong Baru
Kepong Kuala Lumpur12-2018
Skills
- Customer service
- Communication skills
- Problem solving
- Adaptability
Languages
English
First Language
English
Proficient (C2)
C2
Malay
Intermediate (B1)
B1
Chinese (Mandarin)
Elementary (A2)
A2
Timeline
Trader
Self Employed
03.2024 - 09.2024
Sales Assistant
Self Employed
08.2022 - 09.2023
Customer Service Representative
Transcosmos
08.2021 - 08.2022
Customer Service Representative
Starhub
01.2021 - 08.2021
Service Crew Member
Hanaya Japanese Dining
08.2020 - 01.2021
SPM -
SMK Kepong Baru
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