BOON HAR NG

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Compiled and delivered in-depth sales reports to senior management, providing critical insights into performance metrics and market trends.
• Oversaw the processing of commission claims for multiple telecom providers, ensuring precision and timely disbursement.
• Strategically managed sales arrangements to maximize subsidy claims from telecom partners to increase in overall revenue.
• Collaborated with IT and programming teams to refine system functionalities, driving operational efficiency and improving user experience.
• Established and maintained productive relationships with telecom representatives regarding claims and appeals, facilitating efficient issue resolution.
• Provided expert guidance and support to sales agents on operational inquiries, enhancing team performance and satisfaction.
• Directed all IT-related functions within the organization, ensuring optimal system performance.
• Played a key role in the successful launch of the company’s internet brand by providing essential customer support, operations coordination, and billing management.
• Managed billing operations, ensuring accuracy in invoicing and prompt resolution of customer billing inquiries to maintain service integrity.

As a System Administrator, I efficiently manage billing processes and oversee the phone bill database, ensuring accurate record-keeping and timely invoicing. I implement and maintain system configurations to optimize performance and security, troubleshoot issues related to billing, and ensure data integrity. My attention to detail and analytical skills enable me to streamline billing operations, enhance user experience, and support financial reporting.