BOON CHEN ENG
Bukit Mertajam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Processing loan clerk
Public Bank Berhad
2 2009 - 3 2012
- Coordinated appraisal assignments with appraisers as well as tracking progress toward completion dates
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly
- Presented borrowers with information about repayment and terms of loans
Retail of Fruits
Family Business (Jih Jih Wang Fruits Trading)
3 2012 - 12.2013
Personal Banker
United Overseas Bank (Malaysia) Bhd
02.2014 - 09.2017
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Relationship Manager
United Overseas Bank (Malaysia) Bhd
09.2017 - 07.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Team Leader
United Overseas Bank (Malaysia) Bhd
08.2018 - 12.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
United Overseas Bank (Malaysia) Bhd
01.2020 - 08.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader
United Overseas Bank (Malaysia) Bhd
09.2023 - 07.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Group Sales Manager
United Overseas Bank (Malaysia) Bhd
07.2024 - Current
- Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
- Implemented a CRM system to better track client interactions, resulting in improved customer service and increased sales.
- Mentored junior staff members and provided ongoing training, enhancing their skills and boosting team performance.
- Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Berapit
Bukit Mertajam, Penang, Malaysia12.2005
Certificate in Book Keeping - Accounting
Politeknik Seberang Perai
Seberang Jaya, Penang, Malaysia07.2008
Accounting
ITB COLLEGE
Bukit Mertajam, Penang, Malaysia08.2011
Skills
Good Computer literate skill
Able work to dynamic
Good teamwork
Target setting
Sales Presentations
Leadership Development
Sales Strategies
Teamwork and Collaboration
Problem-Solving
Time Management
Business development and planning
Languages
English
Advanced
C1
Mandarin
Proficient
C2
Malay
Proficient
C2
Timeline
Group Sales Manager
United Overseas Bank (Malaysia) Bhd
07.2024 - Current
Team Leader
United Overseas Bank (Malaysia) Bhd
09.2023 - 07.2024
Team Leader
United Overseas Bank (Malaysia) Bhd
01.2020 - 08.2023
Team Leader
United Overseas Bank (Malaysia) Bhd
08.2018 - 12.2020
Relationship Manager
United Overseas Bank (Malaysia) Bhd
09.2017 - 07.2018
Personal Banker
United Overseas Bank (Malaysia) Bhd
02.2014 - 09.2017
Processing loan clerk
Public Bank Berhad
2 2009 - 3 2012
Retail of Fruits
Family Business (Jih Jih Wang Fruits Trading)
3 2012 - 12.2013
Sijil Pelajaran Malaysia (SPM) -
SMK Berapit
Certificate in Book Keeping - Accounting
Politeknik Seberang Perai
Accounting
ITB COLLEGE
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