Boon Hooi Yee
Assistant Manager
Ipoh
Summary
Seeking a challenging career with a progressive organization that provides opportunity to capitalize my skills & abilities in the financial as well as other foreign industries.
Overview
25
25
years of professional experience
4
4
Languages
Work History
Assistant Manager
Parkson Credit Sdn Bhd
05.2020 - Current
- Collections Oversight: Supervise the collections team to maximize debt recovery and reduce overall Days Sales Outstanding (DSO).
- Team Leadership and Training: Mentor and guide junior staff, assisting the manager with performance management and daily task delegation.
- Policy and Compliance: Ensure adherence to internal credit policies and external regulations, actively identifying and mitigating credit risk.
- Reporting and Analysis: Generate and analyze credit reports, aging summaries, and write-off projections for management review.
- Customer/Client Relations: Serve as the escalation point for complex billing or payment disputes to maintain strong client relationships.
Senior Customer Service Executive
Hong Leong Bank Berhad
01.2007 - 04.2019
- Champions service performance within branch (queue management, complaint handling, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balance, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
- To assist Branch Manager on Staff Capacity planning (staff leave administration & relieve arrangements)
- Comply to Bank’s internal control and procedures
- Ensure Self-Audit Check is carried out diligently as required
- Oversees the Day to Day Activities of Subordinates Tellers
- Relief functions as and when required
- Assist on teaching and coaching Tellers and Subordinates
- Represent Hong Leong Bank in community relationship building
- Process improvement and cost down initiatives
Unit Leader - Credit Management
ÆON Credit Service (M) Berhad
01.2003 - 01.2007
- Ensure smooth running of branch day to day operation in meeting company’s Goal and Objective
- Manage overall branch performance ranging from sales, counter service level and cross sell volume
- Strategize, implement and execute action plans to fulfill company Sales Budger and other related operation key results area (KRA)
- Ensure branch budgets are achieve and to be profit oriented
- Establish and implement Policies and Procedures to improve service qualities
- Execute branch Standard Operation Procedures and manage branch operation in compliance
- Manage, councel, coach and motivate Subordinates and Staff
- Conduct Weekly and Monthly Meetings between representatives from relevant department and Staff
Bank Clerk
Affin - ACF Finance Berhad
01.2001 - 01.2003
- Handle internal and external customer queries
- Handle maintenance and processing of routine daily and monthly activities (Data Entry, Cheque Clearing Transactions, etc)
- Manage and prepare Monthly Returns for submission in a timely and accurate manner
- Maintain and ensure due observation of Affin - ACF Internal Control Standards, including the timely implementation of recommendations made by internal and external auditors
- Ensure awareness of compliance requirements and implementation of Group Compliance Policy
- Maintain Affin - ACF Internal Control Standards, implement and observe Group Compliance Policy
- Maintain awareness on operational risk including Identification, Assessment, Mitigation and Control, Loss Identification and reporting in accordance with Section 4 of Group Operations
Education
ICM Advanced Diploma - Business Studies
Ipoh Institute of Management
01.2001
Sijil Penilaian Menengah (SPM) Grade II - undefined
Sekolah Menengah Kebangsaan Raja Perempuan
Ipoh01.1997
Skills
Prioritize Company's and Department's Agenda
Cultivate Teamwork Spirit
Decision Making
Result Orientated
Problem Solving
Fair Leadership
Assessment and Evaluation
Self-Awareness
Open Communication
Interests
Caffeine & Cocktail Enthusiast
Timeline
Assistant Manager
Parkson Credit Sdn Bhd
05.2020 - Current
Senior Customer Service Executive
Hong Leong Bank Berhad
01.2007 - 04.2019
Unit Leader - Credit Management
ÆON Credit Service (M) Berhad
01.2003 - 01.2007
Bank Clerk
Affin - ACF Finance Berhad
01.2001 - 01.2003
Sijil Penilaian Menengah (SPM) Grade II - undefined
Sekolah Menengah Kebangsaan Raja Perempuan
ICM Advanced Diploma - Business Studies
Ipoh Institute of Management