BOOBALAN VISWANATHAN
JOHOR BAHRU,TAMPOI,Federal Territory of Kuala Lumpur
Summary
Corporate travel consultant with a laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management.
Career success in travel and hospitality for private, global, and corporate customers as a professional in the travel industry with over 10 years of experience.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Corporate Travel Consultant
Sri Sutra Travel
04.2022 - Current
- Arranged travel Itinerary, accommodations for Corporate clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- OBT- Bookings fix all kind of IQCX errors issue tickets
- LCC Bookings generating manual Invoice Add Passive segments in GDS
- After Hour works
- Worked flexible hours; night, weekend, and holiday shifts.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Senior Travel Consultant
LYCAFLY BPO (UK )
08.2017 - 07.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers Booked reservations for travel, hotels, rental cars and special events such as tours and excursions. And generate flight quotes.
- Used AMADEUS,WORLDSPAN,SABRE to create and update client electronic records.
- CRM bookings Assist failed online bookings
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Worked flexible hours; night, weekend, and holiday shifts.
Travel Executive
Sri Bhavani Tours & Travels
12.2015 - 07.2017
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Travel Consultant
Sai Ram Air Ticket Service pvt ltd
10.2013 - 11.2015
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Travel Consultant
Blue Diamond Travel Link
01.2012 - 09.2013
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Senior Group Leader
Chola MS Genaral Insurance
01.2006 - 12.2011
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained high standards of customer service by building relationships with clients.
Education
BBA - Business Administration
Madras University
Chennai IndiaIATA Foundation - Diploma in IATA Foundation Course
Institute of Airlines And Travel Agencies
Chennai India09.2012
Skills
- Client Records
- Clientele Relationship Development
- GDS Amadeus, Sabre, World-span
- Travel Itineraries
- Travel Agency CRM
- IQCX Expert
- Tour and Travel Quotes
- Travel and Accommodations Explanation
- Travel Knowledge
- International and Domestic Travel
- Corporate Travel
Certification
- IATA FOUNDATION
Languages
Tamil
Native language
English
Advanced
C1
Malay
Elementary
A2
Timeline
Senior Corporate Travel Consultant
Sri Sutra Travel
04.2022 - Current
Senior Travel Consultant
LYCAFLY BPO (UK )
08.2017 - 07.2020
Travel Executive
Sri Bhavani Tours & Travels
12.2015 - 07.2017
Travel Consultant
Sai Ram Air Ticket Service pvt ltd
10.2013 - 11.2015
Travel Consultant
Blue Diamond Travel Link
01.2012 - 09.2013
Senior Group Leader
Chola MS Genaral Insurance
01.2006 - 12.2011
BBA - Business Administration
Madras University
IATA Foundation - Diploma in IATA Foundation Course
Institute of Airlines And Travel Agencies
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