BONHEUR PERCY DANGNIHOUN
Petaling Jaya,10
Summary
2021 - PRESENT Keeping professional, friendly environment Following food safety guidelines, Cleaning dishes, Helping guest have a wonderful experience Keep a positive, enthusiastic attitude at Restaurant Le Comfort.
2024 - Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude at Sunway Resorts Hotels
Overview
3
3
years of professional experience
Work History
Steward
SUNWAY RESSORT HOTEL
02.2024 - 04.2024
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Established rapport with customers by providing friendly and attentive service.
- Cleaning and arranging tables.
- Maintaining cleaning schedule for kitchen, cleaning stoves, ovens, pots, pans, grills, and refrigerators, and washing .
- Clean and polish cookware and surfaces.
- Remove waste.
- Increased inventory accuracy to 100% through regular stock checks and cycle counts.
- Implemented new cleaning checklist that resulted in decrease in guest complaints about cleanliness.
Front and Back of House Worker
Restaurant LE CONFORT
10.2021 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Maintained composure and work quality while under stress.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
LE PARTAGE High School
OUIDAH - COTONOU, BENIN 06.2021
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Positive Attitude
- Sweeping and Mopping
- Team contribution
- Quality Assurance
- Multitasking Abilities
- Punctual and Reliable
- Excellent Communication
- Dishwashing
- Workplace Health and Safety
Languages
French
Native language
French
Proficient
C2
English
Advanced
C1
Timeline
Steward
SUNWAY RESSORT HOTEL
02.2024 - 04.2024
Front and Back of House Worker
Restaurant LE CONFORT
10.2021 - 01.2023
High School Diploma -
LE PARTAGE High School
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