BISHNU KUMAR HAZRA
Food & Beverage
Puchong Batu Dua Belas,10
Summary
Dynamic and results-driven Restaurant Manager with over 15 years of experience overseeing daily operations in high-quality, fast-paced resorts, hotels, bars, and restaurants. Expertise in training staff to deliver exceptional customer service, leading to increased satisfaction, reduced turnover rates, and significant sales growth through effective upselling techniques. Committed to leveraging strong leadership abilities and a proven track record in enhancing profitability and operational efficiency in fine dining establishments. Eager to contribute to a team dedicated to achieving excellence in the hospitality industry.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Food & Beverage Operation Head
Caasi Banana Leaf Ampang Jaya & Arena Café Stadium Bukit Jalil Shah Alam
Kuala Lumpur, Kuala Lumpur
02.2023 - 03.2025
- Rebranding from Yarl brand to Caasi Banana Leaf in terms of overseeing the renovation, training the staff, and day-to-day operations.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge etc.
- Reduced variable costs by through tighter controls on inventory waste and overtime expenditures.
- Conduct performance appraisal for all the staff and provide feedback on improvement.
- Prepare and present the weekly and monthly report to the top management.
- Complied with standards for merchandising, stocking, storing product, stocking management and inventory control.
- Daily ordering food from central kitchen.
- Planning upcoming events in stadium and work closely with event coordinator for their requirements
- Deliver service within the budget provided from the organizer.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Restaurant Manager (Seconded)
Yarl Desa Sri Hartamas,
Kuala Lumpur, Kuala Lumpur
02.2023 - 03.2025
- Pre-Opening of the new branch in Yarl Desa Sri Hartamas in terms of overseeing the renovation, training the staff, and day-to-day operations.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Reduced variable costs by through tighter controls on overtime expenditures and inventory waste.
- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge etc.
- Prepare and present the weekly and monthly report to the top management.
- Daily ordering food from central kitchen.
- Conduct performance appraisal for all the staff and provide feedback on improvement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Bar & Restaurant Manager
La Playa Bar and Restaurant
Port Dickson, Negeri Sembilan
08.2017 - 11.2022
- Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards
- Reduced variable costs by through tighter controls on overtime expenditures and inventory waste.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Complied with standards for merchandising, stocking, storing product, stocking management and inventory control.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Consistently exceeded monthly goals by minimum by training FOH staff on upselling techniques and creating featured food and beverage program
- Maintained employee retention rate higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tactics
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Operation Coordinator
DRB Hicom
Port Dickson, Negeri Sembilan
09.2012 - 06.2017
- Created cross-training program ensuring staff members were able to perform confidently and effectively in all positions
- Increased customer engagement on company social media accounts by 20% through interactive promotions and contests
- Overall responsibility for planning, organizing, directing and coordinating operations of housekeeping, maintenance, purchasing, accounts, front desk, cafeteria, landscaping, food and beverage service, banquet and events.
F&B Senior Supervisor
The Regency Tanjung Tuan Beach Resort
Port Dickson, Negeri Sembilan
08.2009 - 08.2012
- Trained total of 15 staff members under Food and Beverage department.
- Managed budgets and controlled Food and Beverage expenditure up to 15%
- Provided extensive health and safety training to all staff members, achieving score of 99% from Hotel's Health and Inspection Committee's target.
- Implemented revised inventory system focused on storage conditions, and ordering techniques resulting in decrease in losses created by food waste.
Education
Diploma - Hospitality Management
Dublin Metropolitan University
Singapore 04.2001 -
Skills
- Staff Management: Very Good
- Budgeting: Very Good
- Recruiting & interviewing: Very Good
- Business administration: Very Good
Certification
Kursus Pengendalian Makanan (2009) – Principal Amity Management
References
- Mr, Mahgeswaran @ Max, Executive Assistant Manager, +6012-2890007, Grand Alora Alor Setar, Kedah, Alor Setar, Kedah
- Mr, Andre Jean Sibert, Certified Hotel Administrator, +6012-3302022, Athc Training & Consultancy
- Mr, Isaac Raj, Chief Executive Officer, +6012-3042115, Malaysian Association Of Hotel
Accomplishments
- G.E.M Award (Front House) 2008 Klana Resort, Seremban
- Certificate Of Excellence (2007) The Royal Sungei Ujong Club
- Letter of Appreciation (2005) The Royal Sungei Ujong Club
Contact
- Address: PUCHONG, 47100
- Phone: 60182798554
- E-mail: anand.k.hz18@gmail.com
- Transportation: Own Transportation Available
Timeline
Restaurant Manager (Seconded)
Yarl Desa Sri Hartamas,
02.2023 - 03.2025
Food & Beverage Operation Head
Caasi Banana Leaf Ampang Jaya & Arena Café Stadium Bukit Jalil Shah Alam
02.2023 - 03.2025
Bar & Restaurant Manager
La Playa Bar and Restaurant
08.2017 - 11.2022
Operation Coordinator
DRB Hicom
09.2012 - 06.2017
F&B Senior Supervisor
The Regency Tanjung Tuan Beach Resort
08.2009 - 08.2012
Diploma - Hospitality Management
Dublin Metropolitan University
04.2001 -