Summary
Overview
Work History
Education
Skills
Career Ambition
Software
References
Timeline
Generic
Bing Jie Ang

Bing Jie Ang

Assistant Front Office Manager
Kuala Lumpur

Summary

Objective

To be a good employee in any sector with all skill that have been learned and experienced. Willing to improve company's productivity and share the knowledge to make the company stands with the higher level of quality. Loyal and generally well-motivated based on the work descriptions.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Assistant Front Office Manager

The Ritz-Carlton, Kuala Lumpur
02.2023 - Current
  • Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Duty Manager

The Ritz-Carlton Kuala Lumpur
07.2021 - 02.2023

Rooms Controller

The Ritz-Carlton Kuala Lumpur
07.2019 - 07.2021

Front Office Assistant

The Pines Hotel Melaka
02.2017 - 07.2019

Education

Diploma - Electronic Business

Cosmopoint College Melaka Campus
01.2014 - 01.2016

Sijil Pelajaran Malaysia - undefined

Sekolah Menegah Kebangsaan Durian Daun
01.2009 - 01.2013

Skills

Customer service

Front desk operations

Complaint handling

Operations management

Guest relations management

Career Ambition

To leverage my leadership and organizational skills to create exceptional guest experiences while optimizing front office operations. I aim to contribute to the growth of a dynamic organization by fostering a collaborative, efficient team, improving customer satisfaction, and enhancing operational efficiency, with a focus on long-term success and professional development in hospitality management.

Software

Opera (Property Management System)

MS Office (Power Point, Word, etc)

Internet Application

References

Name: Ms. Natalie Tan 

Company: The Ritz-Carlton Kuala Lumpur 

Position: Assistant Rooms Manager

Timeline

Assistant Front Office Manager

The Ritz-Carlton, Kuala Lumpur
02.2023 - Current

Duty Manager

The Ritz-Carlton Kuala Lumpur
07.2021 - 02.2023

Rooms Controller

The Ritz-Carlton Kuala Lumpur
07.2019 - 07.2021

Front Office Assistant

The Pines Hotel Melaka
02.2017 - 07.2019

Diploma - Electronic Business

Cosmopoint College Melaka Campus
01.2014 - 01.2016

Sijil Pelajaran Malaysia - undefined

Sekolah Menegah Kebangsaan Durian Daun
01.2009 - 01.2013
Bing Jie AngAssistant Front Office Manager