BINA KUMARI THAPA

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

assisting customers with currency exchange, informing the customers about the applicable rates and fees, handling cash and card transactions accurately, maintaining a detailed record of each ...

• Conduct market research to identify trends, insights, and opportunities
• Assist with the creation of marketing materials, including emails, social media posts, and landing pages
• Help manage the company’s social media accounts and develop a social media strategy
• Collaborate with the marketing team to create and execute campaigns
• Contribute to the development of the marketing calendar and content plan