Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Additional Information
Timeline
AccountManager
BILL ADAN

BILL ADAN

Sibu, Sarawak

Summary

Results-focused Public Health Supervisor specializing Facility and Human Resource Management. Successful in building robust administrative and healthcare delivery systems and driving clinical quality improvement.

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Highly skilled and enthusiastic professional with more 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

ASSISTANT MEDICAL OFFICER (AMO)

SIBU DIVIONAL HEALTH OFFICE
06.2016 - Current

As a facility administrator-Compile monthly and anually report,responsible to facility medical equipments and material,attend any meeting or assesment / technical meeting organised by deparment or community,responsible to the transport belong to department, do ordering for clinic use like stationeries,staf leave, staf performance (LNPT),Clinic annual Plan of action (POA), indent stock of medication,to check staf claim (overtime/Mileage/ travelling claim) ,entertain any visiting by other department or agencies,maintenance of clinic falicities or staf quarters and on call duty.
Health Promotion,Health prevention program,treat of patients,giving talk to the patients,community or other department or agencies.
Developed team communications and information for meetings.
Met budget targets through responsible planning and resource allocation.
Maintained clean, safe working environments to eliminate accident risks.
Managed bookings to optimise team availability.
Enhanced working relationships by participating in team-building activities.
Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Resolved customer queries and problems using effective communication andproviding step-by-step solutions.
Created plans and communicated deadlines to complete projects on time.
Identified issues, analysed information and provided solutions to problems.

Assistant Medical Officer (AMO)

KAPIT DIVIONAL HEALTH OFFICE
11.2001 - 06.2006

As a facility administrator-Compile monthly and anually report,responsible to facility medical equipments and material,attend any meeting or assesment / technical meeting organised by deparment or community,responsible to the transport belong to department, do ordering for clinic use like stationeries,staf leave, staf performance (LNPT),Clinic annual Plan of action (POA), indent stock of medication,to check staf claim (overtime/Mileage/ travelling claim) ,entertain any visiting by other department or agencies,maintenance of clinic falicities or staf quarters and on call duty.

Program of Controlling,Prevention,Promotion,Treating disease-cor-business
Actively listened to customers to fully understand requests and address
concerns.
Met schedule using excellent planning and coordination skills.
Inspected products and services to comply with quality standards.
Demonstrated outstanding product knowledge to achieve high customer
satisfaction levels.
Managed complaints with calm, clear communication and problem-solving.
Planned rotas to maintain high service levels while minimising payroll costs.
Engaged with customers to better understand needs and deliver excellent
service.
Enhanced working relationships by participating in team-building activities.
Measured and accurately processed materials to minimise wastage.
Met budget targets through responsible planning and resource allocation.
Optimised team training and staff development.
Troubleshot problems and diagnosed system faults.

ASSISTANT MEDICAL OFFICER (AMO)

MIRI DIVISIONAL HEALTH OFFICE
03.1998 - 11.2001
  • Improved patient care by efficiently managing medical records and maintaining accurate documentation.
  • Assisted physicians in diagnosing and treating patients, ensuring proper implementation of treatment plans.
  • Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
  • Streamlined office operations through effective scheduling and coordination of appointments.
  • Managed inventory of medical supplies, ensuring adequate stock levels were maintained at all times to support efficient clinic operations.
  • Actively participated in professional development opportunities to stay current in the field, enhancing clinical skills and knowledge.
  • Coordinated care for patients with complex medical needs by liaising with various healthcare providers, ensuring comprehensive treatment plans were executed seamlessly.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

Master of Arts - Human Resources Management

OPEN UNIVERSITY MALAYSIA (UNITEM)
KUALA LUMPUR
12.2025

DIPLOMA OF LEGAL STUDIES

ALISON INSTITUTE
09.2022

Ph.D. - PSYCHOLOGY

MCALLEN FORT UNIVERSITY (MAFU)
02.2021

Bachelor of Arts - Management Science

OPEN UNIVERSITY MALAYSIA (UNITEM)
KUCHING
09.2013

High School Diploma -

KOLEJ KESIHATAN BERSEKUTU (MINISTRY OF HEALTH)
Kuching, Sarawak, Malaysia
07.1998

Skills

  • Professionalism
  • Stress Management
  • Organizational Skills
  • Conflict Resolution
  • Problem Solving
  • Team Collaboration
  • Employee Recruitment and Hiring
  • Training and Mentoring
  • Staff Management

Accomplishments

    Best Professional Society Coordinator Award 2023 - Scientific International Publishing House (Registered Under The Ministry of SME,Government of India)

    Life Time Achievement Award 2023 (ESN Publication)

    Tokoh Penolong Pegawai Perubatan Harapan 2022 Peringkat Negeri Sarawak - Jabatan Kesihatan Negeri Sarawak.


Affiliations

  • Institute of Practising Professional I.P.P - Certify Associate Member Institute of Practising Professional C.A.M.I.P.P
  • Sarawak Dayak Graduate Association (SDGA)

Certification

Life Member of Malaysia Corruption Watch (MCW)

Fellowship Member Eudoxia Research University FMERU-USA

Fellow Member Eudoxia Research Centre FMERC-INDIA

Registered Member with Medical Assistant Board

Registered Member - Doctor of Homeopathic Modern Medical Board

Languages

Malay
Native or Bilingual
English
Full Professional
Iban
Native or Bilingual
Kayan
Elementary

Additional Information

[11-12 December 2023] - Second International Conference on Recent Trends in Multidisciplinary Research (ICROM 2.0) organised by Eudoxia Research University ,New Castle ,USA and Eudoxia Research Centre,India.

[16-17 November 2023] - Third International Conference on Research Methodoly for Quantitative and Qualitative Research organised by Eudoxia Research University ,New Castle ,USA (COM 2023)

[26 May - 3 June 2023] - International workshop on Research Method and Methodology WORAM 12.0 organised by Eudoxia Research University ,New Castle ,USA and Eudoxia Research Centre,India.

[1st August - 9 August 2023] - International Faculty Development Program on Application of Research Software for Qualitative and Quantitative Research Design organised by India & African International Research Council of Eudoxia.

[1st May-6 May,2023] - Faculty Development Program on Qualitative and Quantitative Research Design in Higher Education organised by Eudoxia Research University ,New Castle ,USA and Eudoxia Research Centre,India.

[28 February 2023] - Workshop on Writing Funnel Secret ( Thesis) Part 1&2 organised by FAS Academia

[04 February 2023] - Workshop on Why do Systematic Literature Review instead of Standard Literature Review oeganised by Fivevidya Research Institute.

Timeline

ASSISTANT MEDICAL OFFICER (AMO)

SIBU DIVIONAL HEALTH OFFICE
06.2016 - Current

Assistant Medical Officer (AMO)

KAPIT DIVIONAL HEALTH OFFICE
11.2001 - 06.2006

ASSISTANT MEDICAL OFFICER (AMO)

MIRI DIVISIONAL HEALTH OFFICE
03.1998 - 11.2001

Master of Arts - Human Resources Management

OPEN UNIVERSITY MALAYSIA (UNITEM)

DIPLOMA OF LEGAL STUDIES

ALISON INSTITUTE

Ph.D. - PSYCHOLOGY

MCALLEN FORT UNIVERSITY (MAFU)

Bachelor of Arts - Management Science

OPEN UNIVERSITY MALAYSIA (UNITEM)

High School Diploma -

KOLEJ KESIHATAN BERSEKUTU (MINISTRY OF HEALTH)
BILL ADAN