Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
BIBIANA BINTI RICHARD DANIEL

BIBIANA BINTI RICHARD DANIEL

Cyberjaya, Selangor,10

Summary

Adept in customer service and active listening, I significantly enhanced loyalty and sales at VADS Berhad by expertly managing inquiries and complaints. Leveraging product knowledge and call management skills, I consistently resolved issues, fostering a positive environment and driving repeat business. My proactive approach and ability to maintain professionalism under pressure set me apart.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

VADS Berhad
11.2017 - 10.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Clinical Assistant (Part Time)

Poliklinik Puteri
09.2016 - 01.2017
  • Assisted patients with basic care needs.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
  • Maintained up-to-date patient records with medical histories and test results.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Equipped patients with assistance required for basic care.

Sales Assistant

Everise Ventures Sdn. Bhd.
01.2010 - 06.2011
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Sales Girl

CNF Sdn Bhd Beaufort
12.2007 - 03.2008
  • Increased store visibility by creating eye-catching merchandise displays that attracted customer attention.
  • .Contributed ideas during team meetings about how to improve overall store performance through marketing initiatives or process improvements.
  • Exceeded sales goals through effective prospecting strategies, reaching out to potential clients via phone calls, emails, or social media platforms.
  • .Assisted in organizing promotional events within the store such as sales, product launches, and seasonal events to drive increased foot traffic and ultimately boost sales.
  • Maintained a clean, organized store appearance to uphold company standards and enhance the shopping experience for customers.

Education

Diploma In Risk Management

PUTRAINTELEK INTERNATIONAL COLLEGE
PUCHONG, SELANGOR
04.2001 -

High School Diploma -

SM ST JOHN BEAUFORT
Beaufort, Sabah, Malaysia
04.2001 -

Skills

Customer Service

Timeline

Customer Service Representative

VADS Berhad
11.2017 - 10.2018

Clinical Assistant (Part Time)

Poliklinik Puteri
09.2016 - 01.2017

Sales Assistant

Everise Ventures Sdn. Bhd.
01.2010 - 06.2011

Sales Girl

CNF Sdn Bhd Beaufort
12.2007 - 03.2008

Diploma In Risk Management

PUTRAINTELEK INTERNATIONAL COLLEGE
04.2001 -

High School Diploma -

SM ST JOHN BEAUFORT
04.2001 -

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BIBIANA BINTI RICHARD DANIEL