BHAVITHRA ARUMAINATHAN
Kuala Lumpur
Summary
Seeking the position of Customer Service Call Centre to work in a challenging and fast-paced environment where I can contribute to the growth of the company while constantly developing my own skills and abilities. Motivated to learn, grow and Ms Excel in Information Technology and Customer Service.
Overview
6
6
years of professional experience
Work History
SOFTWARE TEST ENGINEER
SMART MODULAR TECHNOLOGIES SDN BHD
08.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Communicated risks associated with test execution and took mitigating action when necessary.
- Worked with AR (Augmented Reality) projects in Testing phase include documentation
- Worked as Restoration MatterPort Scan Technician
- Reason leaving : Explore communication background based on previous experience rather than software engineering skills and Moving back to Kuala Lumpur
Internship Student
MAXELL TOHSHIN (MALAYSIA) SDN BHD
03.2022 - 08.2022
- Every week, provide a status report to the Manager on daily tasks and responsibilities.
- To expedite incident resolutions, I worked with developers, analysts, and project managers.
- Tracked, maintained, and updated trouble tickets using Microsoft Excel.
- VB.NET is a programming language that I learned.
- Collaborated with vendors to track down replacement parts and solve complex issues.
- Reason leaving : Continuing my Degree
Customer Service Executive
TONEGROUP Inc
08.2017 - 08.2018
- Learned how to handle inbound and outbound calls, as well as emails.
- Prepared documents and responded quickly to web tickets, as well as reported any issues to appropriate company teams.
- To ensure that customer can move forward successfully, I communicated thoughtful, personalized solutions.
- Comprehensive benchmarks were used to establish and monitor customer service standards.
- Managed 50 to 100 calls per day or 100 to 150 emails per day.
- Reason leaving : Get offer for further studies and continue my Bachelor Degree
Education
Bachelor of Computer Science - Software Engineering
University Malaysia Sarawak
KOTA SAMARAHAN, SARAWAK08.2022
DIPLOMA - PROGRAMMING
POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN
DUNGUN, TERENGGANU08.2017
Skills
- Complex Problem Solving
- Multitasking and Organization
- Scripting Languages: PHP, HTML, Javascript
- Microsoft Office
- Documentation Writing
- Strong Interpersonal and Communication Skills
- Self-Motivated
- Interpersonal and Social Skills
- English and Malay Fluency
- Verbal and Written Communication
- Excellent interpersonal abilities
Languages
Tamil, English
Native language
English
Proficient
C2
Malay
Advanced
C1
Timeline
SOFTWARE TEST ENGINEER
SMART MODULAR TECHNOLOGIES SDN BHD
08.2022 - Current
Internship Student
MAXELL TOHSHIN (MALAYSIA) SDN BHD
03.2022 - 08.2022
Customer Service Executive
TONEGROUP Inc
08.2017 - 08.2018
Bachelor of Computer Science - Software Engineering
University Malaysia Sarawak
DIPLOMA - PROGRAMMING
POLITEKNIK SULTAN MIZAN ZAINAL ABIDIN
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