Bharat Kumar
Kuala Lumpur,,Malaysia
Summary
Dynamic Infrastructure Management Lead with a proven track record at Nexroar Services Sdn Bhd, excelling in incident and change management. Expert in Azure cloud solutions and team leadership, driving operational efficiency and compliance with ITIL frameworks. Recognized for enhancing service delivery and implementing automation strategies to optimize performance.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Infrastructure Management Lead
Nexroar Services Sdn Bhd
Kuala Lumpur, Malaysia
11.2021 - Current
- Led and mentored L2 and L3 engineers, promoting technical excellence and professional development.
- Managed workload distribution and team priorities to maintain operational efficiency and meet SLAs.
- Served as escalation point for critical IT issues, guiding resolution strategies and acting as major incident manager when necessary.
- Oversaw end-to-end IT service management processes using ServiceNow, ensuring effective incident, problem, and change management.
- Enforced IT policies and best practices to enhance operational reliability across teams.
- Ensured compliance with ITIL frameworks, driving continuous improvements in service delivery.
- Generated performance reports and KPI analytics through ServiceNow dashboards to identify optimization trends.
Lead - Cloud Services
Nexroar Services Sdn Bhd
, Malaysia
10.2018 - 10.2021
- Experience in handling all AWS Services as a individual resource in the company
- Managing 70+ Physical servers and AWS Servers
- Design, implement and maintain all AWS infrastructure and services within a managed service environment
- Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
- Implement process and quality improvements through task automation. Institute infrastructure as code, security automation and automation or routine maintenance task.
- Support the business development lifecycle (Business Development, Capture, Solution Architect, Pricing and Proposal Development)
- Good knowledge on Zabbix monitoring tool; promoting, creating solutions, installation, configuration, management.
- Knowledge of maintaining Business Continuity and performing Disaster Recovery (DR).
- Managing as administrator for NAKIVO backups, replication and providing disaster recovery solutions for VMware, Hyper- V, EC2, Azure and M365 environments.
Network Admin (Lead Analyst)
Sutherland Global Services
02.2012 - 09.2018
- Worked as a Network Admin to identify infra level tasks handled by admin team. Handson experience with firewalls: Cisco ASA 5500, Juniper SRX 550, Juniper ISG, F5 Load balancers: BIG-IP 6400 & BIG-IP 8800
- Worked on SSL Certificate Creations and implementations, Censornet, N2H2(Content Filtering Solutions)
- Evaluate and schedule calibration sessions with the managers of the SD team, manage risk factors impacting the quality of the program interfaced with both technical and nontechnical individuals.
- PCM Reporting: Responsible for integrating infrastructure in PCM to get real time report for all devices.
- Quality audit: Responsible for Periodic Quality Audit on Incidents, Events, RCA Analysis, Lean and Six Sigma
- Risk Management: Experience in FMEA, Conducting Risk Management Review and Track till the risk closure
- Incident Management: Support Incident Life Cycle, Ageing Analysis, follow up till closure
- Team Lead: Volume Forecast, Assigning Tasks, Team Management, Issue Handling, Scheduling Shifts, Performance Review, Customer Coordination, Service Improvement
- Project Management: Budgeting, Effort Utilization, Performance Monitoring
Senior Analyst
UST Global Ltd.
08.2010 - 02.2012
- Proactively standardized network devices to influence efficient troubleshooting procedures & educate on network topology.
- Extensive experience in Planning, Implementation, Configuring, Testing and Troubleshooting of networking system.
- Developed policies and procedures for implementing changes to production IT environment, technical documentation, communication plans, implementation / back-out plans, and change calendar.
- Facilitated communications between and gained consensus from IT teams.
- Collaborated with IT partners regarding change management and championed policy / procedure compliance.
- Coordinated tasks among IT resources, management, and customers.
- Tracked all IT production changes and reported on completion rate, success rate, resources required, and production outages.
Technical Consultant
Sutherland Global Services
01.2009 - 08.2010
- Security technology configuration VPN, Symantec, McAffe, NOD32(Virus Detection & Prevention)
- Work in the virus & spyware removal queue
- Research on the latest malwares and update the frontline teams
- Forecast on upcoming issues and inventory preparations
- Publish reports on daily and weekly basis regarding the latest threats and malwares
- Implemented FMEA model to the production and quality teams
- Regular presentation of quality updates to the clients
- Responsible for knowledge transfer from the clients and reproduce it to the team
- Analyze on weekly production dashboard and generate ideas on program improvement
- Part of 24/7 support in Enterprise Product and escalation handling
Education
Bachelor of Computer Applications -
MS University
01.2010
Bachelor of Science - Computer Science
Madras University
01.2008
Skills
- Incident management
- Change management
- Team management
- Team leadership
- Project management
- Cloud computing (AWS and Azure)
- Networking technologies (Cisco and Juniper)
- Database management
- Backup solutions
- Application monitoring
- Network design and architecture
Certification
Azure Administrator Associate AZ-104
Disclaimer
I (Bharat Kumar) hereby declare that the above-mentioned information is correct and true to best of my knowledge.
Personal Information
- Passport Number: S9863736
- Passport Expiry Date: 02/26/29
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Infrastructure Management Lead
Nexroar Services Sdn Bhd
11.2021 - Current
Lead - Cloud Services
Nexroar Services Sdn Bhd
10.2018 - 10.2021
Network Admin (Lead Analyst)
Sutherland Global Services
02.2012 - 09.2018
Senior Analyst
UST Global Ltd.
08.2010 - 02.2012
Technical Consultant
Sutherland Global Services
01.2009 - 08.2010
Bachelor of Computer Applications -
MS University
Bachelor of Science - Computer Science
Madras University