Beula J
Counselling Psychologist
Johor Bahru
Summary
Knowledgeable M.Sc Counseling Psychology student of Martin Luther University, offering expertise in exploration , conflict resolution , counseling , support the organization in sustaining a productive, positive & motivated workforce and effective communication. Modules for personality development like decision making , soft skills training, etiquette training, time management and similar other programs.
Effective motivator, communicator, diffuse stressful situations, proactively resolve conflicts maintaining strict confidentiality, and achieve challenging goals. Highly loyal, hard worker, and sincere to task performing. Multilingual in English, Tamil , Malayalam , Kannada.
Facilitate clients to effectively manage their potential, and be more productive in a healthy manner. Help them with self-awareness, Ease them through stress, and burn-outs and help maintain a proper work-life balance.
Encourage healthy lifestyle choices, and a healthy work environment & Reducing absenteeism and improving staff retention at workplace.
Overview
20
20
years of professional experience
Work History
Admin Incharge
Trinity Media Group
01.2017 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; second shift, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Administrative Assistant
Trinity Group of Media
, Singapore
08.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Front Desk Associate
Khatt Springs Hotel & SPA
Ras Al Khaimah, U.A.E
02.2011 - 02.2013
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
House Keeping Desk Attendant
Angsana Oasis Spa & Resort
Bangalore, Karanataka
03.2003 - 04.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Informed every staff, where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA etc
Education
Master of Science - Counselling Psychology
Martin Luther University
Shillong , India 09.2023
Bachelor of Science - Tourism And Hospitality Management
Madurai Kamaraj University
Madurai , Nagamalai Pudukottai 12.2011
High School Diploma -
Sree Balaji Institute of Hotel Management
Trichy 06.2003
No Degree - Bio - Maths Group
Sirumalar Girls Higher Secondary School
Madurai , Nagamalai 05.2000
Skills
- Decision-Making
- Dependable and Responsible
- Patience & Compassion
- Emotional Stability
- Communications theory
- Mental Health Support
- Observational Skills
- Self-Motivated
- Sense of humor
- Trustworthiness
- Intervention planning
Certification
Certificate for the completion of 6 hours online course sponsored by Psycafe -Enriching Minds for DBT - Skills & Strategies.
Certificate for the completion of 9 hours online course sponsored by Malaysia association for children of God for emotional well being and mental health.
Documents
Will be provided upon request.
Timeline
Admin Incharge
Trinity Media Group
01.2017 - Current
Administrative Assistant
Trinity Group of Media
08.2015 - 12.2016
Front Desk Associate
Khatt Springs Hotel & SPA
02.2011 - 02.2013
House Keeping Desk Attendant
Angsana Oasis Spa & Resort
03.2003 - 04.2008
Master of Science - Counselling Psychology
Martin Luther University
Bachelor of Science - Tourism And Hospitality Management
Madurai Kamaraj University
High School Diploma -
Sree Balaji Institute of Hotel Management
No Degree - Bio - Maths Group
Sirumalar Girls Higher Secondary School
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