Microsoft Office Suite
BERNICE BEATRICE GRAND
CUSTOMER SERVICE OFFICER
Kuala Lumpur
Summary
To obtain a full time job that offers a professional working environment which enables me to learn and grow while meeting the corporation’s goals. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Officer
Fitness First (One Raffles Quay)
11.2023 - Current
- To deliver exceptionally high standards of customer service at all times
- To create a warm welcome and fantastic member experience and create an impact on retention of members
- To handle member’s administrative enquiries and issues
- Attend regular department meetings
- Administrate the membership database, recording all necessary information
- Perform all cashier duties, accurately cast out at the end of the shift and account for all transactions during the shift
- Ensure that payment transactions are entered correctly and accurately on the daily log-sheet
- Ensure the front desk is covered and secure at all times, and kept in an immaculate condition
- Provide administrative support to the sales team when required
- Ensure outstanding dues are collected at point of contact with members
- Assist Fitness Department in all booking of personal training appointments and verifying conducted personal training sessions
- To be knowledgeable of all areas of the club i.e
- Members’ events, fitness products, promotions etc
- Proactive in assisting member enquiries or feedback.
Customer Service Officer
Khoo Teck Puat Hospital
12.2022 - 08.2023
- Performing reception and front desk duties
- Interact and assist visitors
- Explain the visiting policy and guide them at the registration counters
- Attend visitors' enquiries and handle complaints
- Excellent service ensured high levels of customer satisfaction
- Other assignments as and when required
- Any other duties as assigned by supervisor or manager.
Education Affiliate
EVTEC Academy
11.2021 - 11.2022
- Worked closely with sales to understand the needs of customers
- Update and finish the customer’s financial data transition logic documentation
- Arranged class projects and community activities for junior and senior students
- Managing customers well, securing contract conditions, and guaranteeing smooth commercial transactions
- Identified and linked relevant files to incoming mail that required responses
- Excellent service ensured high levels of customer satisfaction
- Built networks to spread the mission of the business and to increase professional assurance.
Administrative Clerk
Vibro Power Pte. Ltd
04.2022 - 10.2022
- Book appointments for customers or supervisors
- Find information via sources such as the Internet
- Welcoming guests or calls, address their questions, or refer them to the proper people according to their needs
- Make conference, meeting, and travel arrangements for staff
- Make and mail checks
- Revise other people’s work for spelling and grammar, and to ensure that company styles guidelines are followed
- Organize schedules and maintain event calendars.
Education
O – Level (SPM) - Science stream
Sekolah Menengah Kebangsaan Methodist
01.2017 - 04.2021
Skills
Administrative Organization
Problem Identification
Conflict Resolution
Stock management
Customer service orientation
Customer Relations
Work Prioritization
Task Prioritization
Data Management
Goal Setting
Customer service excellence
Self Motivation
Professionalism
Problem Resolution
Complaint resolution
Records Maintenance
Order documentation
System implementation
Multitasking
Language Fluency
Product Knowledge
Problem-Solving
Teamwork and Collaboration
Written Communication
Personal Information
- IC Number: 040520-10-1566
- Age: 20
- Ethnicity: Indian
- Height: 160cm
- Weight: 55kg
- Health Status: Excellent
- Date of Birth: 05/20/04
- Gender: Female
- Nationality: Malaysian
- Religion: Christian
Personal Traits
- Excellent interpersonal and communication skills.
- Self-disciplined with strong leadership and initiative.
- Determination and ability in learning a job fast and precise.
- Independent and self-motivated.
- Ambitious and highly enthusiastic.
References
- Mr. James, Project Technician, Vibro Power Pte. Ltd, Sandakan, Sabah, Malaysia, +60 12 5282314
- Mr. Nicholas Chan, Group Head of Tenders, Dynamic Human Capital Pte. Ltd, +65 9247 8854
- Mr. Jonathan Kang, Supervisor (Visitor Management System), Khoo Teck Puat Hospital, Singapore, +65 9380 9990
Software
Data analysis and visualization
Programming languages
Timeline
Customer Service Officer
Fitness First (One Raffles Quay)
11.2023 - Current
Customer Service Officer
Khoo Teck Puat Hospital
12.2022 - 08.2023
Administrative Clerk
Vibro Power Pte. Ltd
04.2022 - 10.2022
Education Affiliate
EVTEC Academy
11.2021 - 11.2022
O – Level (SPM) - Science stream
Sekolah Menengah Kebangsaan Methodist
01.2017 - 04.2021