Bernardo Mathew
Restaurant Manager
Kedah DA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 22 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Restaurant Manager
The Datai Langkawi , Kedah.
09.2021 - Current
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Outlet Manager
Kota Kinabalu Marriott Hotel
02.2018 - 03.2020
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Established clear communication channels between management team members for optimal information sharing across departments.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
Operation F&B Manager
Bunga Raya Resorts ,Kota Kinabalu Sabah
04.2017 - 01.2018
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
Education
High School Diploma -
Kolej Lagenda UTM Mantin N.Sembilan
Mantin, Negeri Sembilan, Malaysia 04.2001 -
GED -
SMK Tun Fuad Stephens Kiulu
Kiulu Sabah 04.2001 -
Skills
Operations Management
Schedule Coordination
Customer Engagement
Recruitment
Staff Management
Passion for customer satisfaction
Supervisory skills
Wine Knowledge
Staff Scheduling
Employee Retention
Customer loyalty
Point of Sale (POS) system operation
Organization and prioritization
Food Service Background
Relationship Building
Event Coordination
Staff Supervision
Employee Supervision
Problem-solving abilities
Adaptability and Flexibility
ServeSafe Manager
Teamwork and Collaboration
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Resolved product issue through consumer testing.
- Supervised team of 26 staff members.
- Supervised team of [Number] staff members.
Certification
Servesafe
Timeline
WSET2
09-2023
Servesafe
06-2023
Restaurant Manager
The Datai Langkawi , Kedah.
09.2021 - Current
Outlet Manager
Kota Kinabalu Marriott Hotel
02.2018 - 03.2020
Operation F&B Manager
Bunga Raya Resorts ,Kota Kinabalu Sabah
04.2017 - 01.2018
High School Diploma -
Kolej Lagenda UTM Mantin N.Sembilan
04.2001 -
GED -
SMK Tun Fuad Stephens Kiulu
04.2001 -