Benny Yong Hao Chean
Private Cloud Engineer
Kuala Lumpur,Federal Territory of Kuala Lumpur
Summary
A PROJECT DELIVERY, OPERATION & MAINTENANCE IN PRIVATE CLOUD AND TELCO BSS. PARTICIPATED IN UMOBILE BSS, SDEC BSS AND SAINS PRIVATE CLOUD
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Technical Account Manager
Alibaba Cloud Global
09.2023 - Current
- Assist on Private Cloud Project Delivery
- Assisted in hardware installation and replacement, ensuring smooth transition and minimal downtime for clients.
- VM Server migration: from classic network VM to cloud ECS using SMC tools
- Implement Object Storage migration, migrating from Huawei OBS to Apsara OSS using OSSImport tools
- Setup interconnection between classic network and Apsara Stack, ensure network communication between VPC and classic network
- Established East-West Hillstone firewall between VPCs, enhancing network security, and performed firewall license management to ensure compliance and optimal performance.
- As an on-site maintenance and operation (SRE) based in client office Sains Sarawak
- Initiated O&M kick-off meetings with clients based on Contract SOW, ensuring clear communication alignment of expectations.
- Conducted platform health checks, identifying and addressing potential issues proactively, and provided detailed health check reports to clients.
- Troubleshooting platform functionality issues, providing timely hotfixes to minimize disruption to client operations.
- Managed product hotfix deployment and version updates, ensuring clients have access to latest features and enhancements.
- Build and maintain strong relationships with clients, serving as their primary point of contact for technical inquiries, issue resolution, and strategic planning.
- Provide technical support and guidance to clients, ensuring smooth implementation and operation of company products and services.
- Monitoring resources water level and alerts
- Hardware maintenance, replace faulty CPU,RAM and Disk
- Collaborate with internal teams such as sales, third party vendor and product development team to address client needs, provide feedback for product improvements, and ensure effective communication.
- Manage projects related to product implementation, upgrades, and customization, ensuring timely delivery and meeting client expectations.
- Conduct training sessions for clients to educate them on product features, best practices, and optimization strategies.
Project Manager
Whale Cloud
10.2022 - 08.2023
- Participate New project POC, Confirm client high level requirement scope, prepare demonstrate scenario and demo environment functions, Demonstrate system ability to client using layman term.
- As a pioneer to setup project team in East Malaysia.
- Review and comprehend contracts such as Solution technical proposal, Maintenance & Support proposal and implementation proposal
- Setup Milestone, Project plan and Responsible Matrix then start Project kick off with all parties
- Forecast on budget, man days and expenses required based on contract amount given by Sales team. Control budget and cost utilized during project development.
- Perform site survey and generate TSSR report to client and Purchase Hardware(servers & switch) based on system requirement and Perform Hardware UAT to client after hardware installation done.
- Prepare cloud resources and create require ECS.
- Business requirement analyze, organize workshop gathering client requirement.
- Evaluate System requirement specification (SRS)
- Assist on SRS review and sign off after requirement analyze.
- Coordinate between internal team, client and partners. Establish Weekly and Monthly meeting to evaluate risk and progress.
- Monitor and control quality of project deliverable. Establish quality standards, conduct inspections, and implement quality assurance processes to ensure that project meets or exceeds required standards.
Project Delivery engineer
Whale Cloud
04.2020 - 12.2022
- As a Project Delivery Engineer work for delivery Umobile BSS project
- Assist on data center task: Hardware purchase, server installation, charging hard disk and port checking.
- Responsible for Customer relationship (CRM) & Charging System.
- Modules involve: Sales inventory, Customer center, Order Center, Online & Offline charging, Dunning, Account Receivable, Customer Service Center, Consolidate Product (Offer& bundle).
- Comprehended user requirement, review functional specification, plan for testing to ensure cover all SRS functions.
- Involved in project SIT,UAT and reports UAT statuses, progress and issues encountered.
- Coordinate between user, developer team, configuration team, management team.
- Troubleshoot and analyses system issue by checking SQL & system log file.
- Perform both manual and automation testing (Selenium Framework)
- Perform Disaster recovery testing, before Project Go-Live
- Migration & pilot testing: Evaluate migration data and perform testing using migrated data.
- Support Business & operation users in operational readiness, pilot run, health check and system update.
- Assist 3rd parties vendor to troubleshoot and analyses bugs.
- As a Maintenance and Operation Engineer after Project Go-live at 25 May 2022
- L2 support provides 24/7 supports, assist all Umobile branches(11 service centers) daily operation.
- System monitoring: Monitoring on major data variation. Such as pending order, customer data usage, daily new subscriber & etc
- Participate in War Room meeting, work through all major incident. Provide RCA report, temporary solution, permanent solution, impacted list and Fix data solution.
Frontend Developer
Teclutions Sdn Bhd
03.2019 - 05.2019
- Enhance and modify interface of multiple websites.
- E2E manual testing.
- Perform UAT & coordinate between user and developer team.
Education
Bachelor of Science - Bachelor's Degree, Computer Science
Asia Pacific University (APU)
Kuala Lumpur, Malaysia 04.2017 - 04.2020
Skills
Cloud Computing
MySQL
Linux
Telecom BSS
Cloud Operation and Maintenance
Project Delivery and Maintenance
Selenium, Test Automation
Languages:
English
Mandarin
Certification
ACA Cloud Computing - Alibaba Cloud
State
Federal Territory of Kuala Lumpur
Country
Malaysia
City
Kuala Lumpur
Timeline
ACA Cloud Computing - Alibaba Cloud
10-2023
ACP Cloud Computing - Alibaba Cloud
10-2023
Technical Account Manager
Alibaba Cloud Global
09.2023 - Current
Project Manager
Whale Cloud
10.2022 - 08.2023
Project Delivery engineer
Whale Cloud
04.2020 - 12.2022
Frontend Developer
Teclutions Sdn Bhd
03.2019 - 05.2019
Bachelor of Science - Bachelor's Degree, Computer Science
Asia Pacific University (APU)
04.2017 - 04.2020
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