BENJAMIN CHANDRAN DUDLEY
Kuala Lumpur,Malaysia
Summary
An accomplished Project Manager with 13+ years of experience, excels in delivering projects on time and within budget. Key achievements include, turning around a loss making project, securing RM173,000 in project revenues and improving ticket closure rates by 30%, saving RM 15,000. Adept in project management, planning and risk mitigation, business consulting, stakeholder management, and strategic prowess in business analysis, all while unwaveringly prioritising the pinnacle of customer service excellence.
Overview
16
16
years of professional experience
4022
4022
years of post-secondary education
1
1
Certification
Work History
Project Manager
AsiaQuest Internet Malaysia Sdn. Bhd.
Kuala Lumpur
12.2023 - Current
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Worked with project stakeholders to understand their business requirements to develop loan application finance page.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Promoted team collaboration for more innovative solutions in projects.
- Led cross-functional teams to achieve project goals on time.
- Facilitated smooth transitions between project stages for seamless progression.
- Ensured effective resource allocation with meticulous project scheduling.
- Utilised advanced project management tools for superior tracking and reporting.
- Developed comprehensive project plans for successful execution and delivery.
Project Manager
KG Information Systems Limited
Kuala Lumpur
01.2023 - 08.2023
- Orchestrated end-to-end planning and execution of Claims Administration System (CAS) at SunLife Insurance Malaysia, generating RM173,000 in revenue for project sign-off
- Took charge of project scheduling, resource allocation, vigilant activity monitoring, meticulous deliverable oversight, and proactive risk management
- Cultivated seamless collaboration with project stakeholders, external and internal team members, fostering harmonious environment for project realisation
- Skilled at producing detailed project reports and precise meeting minutes for transparent and accurate documentation
- Pioneered identification and resolution of impediments confronting project team, driving continuous improvement and operational excellence
- Championed team growth by delivering impactful coaching and guidance, fortifying individual competencies to enhance overall team performance
- Strengthened stakeholder relationships through regular updates and clear communication.
Assistant Project Manager
Petronas Digital Sdn. Bhd.
04.2020 - 07.2022
- Monitored and ensured that 90% of squad-assigned service request and incident tickets meet 10-day SLA resolution goal
- Rendered advice on ticket handling procedures including following 3-strike rule, escalating to vendor and set to pending
- Managed product decommissioning and new category additions for improved ticket classification through collaboration with myGenie+ team
- Performed onboarding of new resources quarterly and tracking of contract details including arrangements of onboarding materials, trainings and ID accesses
- Carried out monitoring of contract renewal and manpower sourcing agreement in line with project requirements
- Facilitated weekly engagement with supervisors on myTimex timesheet hours submission for project team
- Managed leave administration while transferring knowledge to support staff
Business Analyst
Sage42 Apps Sdn Bhd
05.2017 - 07.2018
- Assigned as business analyst to handle software development and testing deliverables for software applications and change requests based on finalised requirements from client
- Led utilisation of agile methodology, leveraging synergistic capabilities of organising, cross-functional teams to ensure synchronous development of project modules from inception to completion
- Demonstrated agility in swiftly integrating evolving business needs into the project's framework, curtailing potential disruptions in project timelines and budgets
- Engaged with programmers to understand key technical functionalities and system workflow to be illustrated in easy to understand terms in the documentation for the end user
- Conducted elicitation and advisory sessions to pinpoint application development requirements, fostering clarity and alignment through conference calls and client meetings
- Streamlined the format of documentations for completed software and finalised requirements by liaising with other business analyst using tools such as Microsoft Visio and Draw.io
- Prepared meeting minutes for technical teams and drafted client communications from a non-technical standpoint, ensuring effective liaison and communication with clients
Business Analyst
Sharp Electronics Malaysia (M) Sdn Bhd
06.2015 - 04.2017
- Performed configuration of AP, AA and AR modules while providing end user SAP FICO support for the entire Sharp Electronics Malaysia and its subsidiaries
- Carried out GL configuration, Report Painter customization, substitution/validation rule settings, House Bank creation and settings, payment proposal configuration
- Configured settings for supply location and storage location
- Configured the Profit Center Accounting and CO module including Cost Center, Internal Orders and Fixed Assets as well as Asset Accounting including, asset depreciation, asset fiscal year change and performing reversal document changes
- Prepared month-end closing, preparation of SOPs, trainings and knowledge transfers documents in supporting other support consultants
Early Career
01.2009 - 05.2011
- Fujitsu, Hewlett Packard Multimedia and ExxonMobil Business Support Center.
Education
Master of Business Administration (MBA) - Business
Sunway University, Victoria University
Petaling Jaya05.2013
BSc. - Information Technology (Hons)
Multimedia University
Malacca08.2008
Skills
- Project Management
- Project Planning & Monitoring
- Resource Optimization
- Risk Identification & Mitigation
- Business Consulting
- Stakeholder Management
- Business Analysis
- Customer Service Excellence
- Effective communication
- Relationship Management
- Decision making
Certification
- Project Management Professional Training (Ongoing)
- Certified Scrum Master by Scrum Alliance
Accomplishments
- Turned around a loss making project into profit and bridged relationship of project stakeholders.
- Successfully negotiated the sign-off for Business Requirement Documentation from the client for the start of the development in securing revenues of RM173,000 to kickstart the project.
- Improved closing ratio of service request tickets by 30% (from 60% to 90%) for my team within the stipulated 10 days Service Level Agreement (SLA) reducing compensation to the client by RM 15,000.
- Enhanced hiring process by reducing 30% of hiring time of new hires by onboarding immediately available fresh graduates to support ongoing projects and reducing hiring cost by up to 50.
Co-Curricular Activities
- Vice President of Education for the term 2023/2024 and Sergeant at Arms Exco 2022/2023 in Personal Development Toastmasters Club.
- Organising Committee in Planning Installation Night 2022 & 2023 for PD Toastmasters Club.
- Raised funds for charity organization in their purpose for abused & abandoned children by seeking donation (RM10,000) & selling handcrafted calendars (RM15,000) raising a total of RM25,000 for Suriana Welfare Society.
- Organising committee for Class of 2002 Old Paulians Dinner 10th year reunion Anniversary.
Languages
English
Fluent
Malay
Fluent
Timeline
Project Manager
AsiaQuest Internet Malaysia Sdn. Bhd.
12.2023 - Current
Project Manager
KG Information Systems Limited
01.2023 - 08.2023
Assistant Project Manager
Petronas Digital Sdn. Bhd.
04.2020 - 07.2022
Business Analyst
Sage42 Apps Sdn Bhd
05.2017 - 07.2018
Business Analyst
Sharp Electronics Malaysia (M) Sdn Bhd
06.2015 - 04.2017
Early Career
01.2009 - 05.2011
Master of Business Administration (MBA) - Business
Sunway University, Victoria University
BSc. - Information Technology (Hons)
Multimedia University
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