BENG SUAN OH

• Established and set product goals for on-prem Loqate Address Verification application.
• Managed and maintain product roadmap feature for on-prem Loqate Address Verification application.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures i.e. regression, performance within standard measure were in place.
• Coordinated project planning and execution with team members and team leads.
• Collaborated with development engineers to devise solutions that are valuable, viable (MVP), usable, and feasible.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Completed for beta-testing with 5% performance improvement in data file handling.
• Organized presentations and demos for professional services and account managers on application changes and product delivery.
• Engaged weekly with US and UK customers to understand their needs and support cases, capturing the voice of the customer.
• Defined success criteria and used data metrics to measure the performance and quality aspects of the product for delivery with internal stakeholders.
• Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.

• Coordinated project planning and execution with Engineers, UI/UX to devise effective usability solutions for Single Sign-On (SSO) authentication for SaaS applications, service integrations, and the identification of product problems worth solving.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Conducted interviews and surveys with support personnel and customer success managers to identify product problems worth solving.
• Presented innovative ideas to a group of product managers to gain support for the concept, design solutions, and cost-benefit analysis before implementing the product features.

• • Experienced working in Address Validation service and SaaS integration via APIs, web services, Azure B2B/B2C.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Worked with Global Product Manager (UK-based) and software development teams across the UK, Bulgaria and Malaysia to execute product roadmaps.
  • Utilized business analytical thinking, elicitation, and decision-making to manage priority calls in the product backlog with relevant stakeholders and the PMO.
  • Owned and prioritized product backlog.
  • Identified business needs and goals from Product Manager and assisted in solving product problems, and drove the team to implement the product vision.
  • Analyzed data from the Datalake to identify issues and areas for improvement.
  • Focused on building critical features up front in order to identify constraints and technical challenges.

• • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations for PowerCurve Origination System (PCO).
  • Collaborated with Product Managers to prioritize requirements for each sprint and product release
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
  • Reviewed acceptance test results with PMs to confirm that the agreed business requirements were developed correctly.
  • Improved team velocity by implementing and refining Scrum methodologies

• Involved in project: Enterprise-Wide Surveillance System (Anti-Money Laundering) for DBS Compliance Singapore and the Multi-Channel Fraud Analytic System for CIMB Bank Malaysia.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Worked in project management with local banks' compliance users, project managers, and Unisys's partner on business functional requirements.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Gained an understanding of internet banking fraud patterns and scenarios that could trigger losses, and developed ways to monitor threats.
• Successfully completed two project implementation cycles: AML and Fraud solutions.

• Involved in project management for the implementation of a web-based Loan Origination System (LOS) for the government bank, Landbank of the Philippines.This application is used to manage and process corporate loan applications, replacing their current manual paper-based system.
• Experienced in creating functional specifications and capturing customer requirements for banking institutions.
• Worked on integrated system design, requirements, workflow, and testing using the application development life cycle.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Gathered requirements on the loan processing lifecycle from the bank institution.
• Worked closely with bank business users on the requirements and functional specifications, discussed technical specifications with third-party vendors, and assisted in designing prototypes for client approval.