Benedict Chin Wen Shern
Kuala Lumpur
Summary
University-level training in performing arts and theatre studies from Universiti Malaysia Sarawak (UNIMAS), supported by current operations leadership in food and beverage. Operations management responsibilities include overseeing outlet performance, staff coordination, and service execution. Focus on consistent standards, efficient workflows, and reliable day-to-day delivery.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Operation Manager/Area Manager
Bingxue Malaysia
Kuala Lumpur
01.2024 - Current
- Oversee outlet daily operations using checklists and frontline walkthroughs.
- Analyse monthly sales reports to spot trends and stock-level signals.
- Supervise outlet managers and supervisors, coaching daily workflows and priorities.
- Conduct regular outlet visits and operational audits to confirm standards.
- Check product quality, cleanliness, equipment condition, and store presentation details.
Esports Team Manager
Team SMG Esports PTE LTD
Kuala Lumpur
03.2022 - 11.2023
- Managed team members across work and personal matters daily.
- Organised training and tournament schedules for consistent team practice.
- Coordinated visa applications for players competing in overseas events.
Production & Stage Manager
The Kuala Lumpur Performing Arts Centre
Kuala Lumpur
06.2016 - 02.2022
- Liaise and schedule meetings to coordinate rehearsals and ensure performer readiness.
- Manage artists and performers, assigning call times and rehearsal requirements.
- Budget production costs, then track spending on venues and materials.
- Coordinate marketing photo and video shoots, including shot lists and schedules.
- Support a non-profit company cultivating and sustaining Malaysian performing arts.
Education
Bachelor of Applied Arts with Honours - Drama & Theatre
University Malaysia Sarawak
Sarawak, Malaysia06.2016
Skills
- Project coordination and management
- Logistics and event planning
- Problem solving and analysis
- Performance monitoring and evaluation
Certification
FSA Esports Management, 2021-07-01, 2022-04-30
Languages
Mandarin
Proficient
C2
English
Upper Intermediate
B2
Malay
Advanced
C1
Awards
P. Ramlee Chair's Awards, 2016, University Malaysia Sarawak, Best Student in Drama & Theatre Program
Hobbies and Interests
- Martial Arts
- Badminton
Timeline
Operation Manager/Area Manager
Bingxue Malaysia
01.2024 - Current
Esports Team Manager
Team SMG Esports PTE LTD
03.2022 - 11.2023
Production & Stage Manager
The Kuala Lumpur Performing Arts Centre
06.2016 - 02.2022
Bachelor of Applied Arts with Honours - Drama & Theatre
University Malaysia Sarawak