Benedict Chou
Project Management
SELANGOR
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
Languages
11
11
years of professional experience
Work History
Account Manager
VGMS SYSTEMS SDN BHD
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Event Coordinator
STAR EVENT
01.2021 - 12.2022
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Supervised event happenings and intervened quickly to resolve problems.
- Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests.
Supervisory Assistant
C.K.O PAINTING & TRADING
01.2015 - 12.2020
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Monitored compliance with workplace policies and safety objectives.
Education
HIGH SCHOOL -
SMK BANDAR UTAMA DAMANSARA 4
PETALING JAYAAccounting
ACCA
Kuala Lumpur 04.2001 -
Skills
Project management
Strategic planning
Goal oriented
Strategic planning
Client relationship management
Strategic planning
Timeline
Account Manager
VGMS SYSTEMS SDN BHD
01.2024 - Current
Event Coordinator
STAR EVENT
01.2021 - 12.2022
Supervisory Assistant
C.K.O PAINTING & TRADING
01.2015 - 12.2020
Accounting
ACCA
04.2001 -
HIGH SCHOOL -
SMK BANDAR UTAMA DAMANSARA 4
Professional Highlights
I have over 2 years of hands-on experience managing whitelabel projects in the iGaming industry, specializing in client account management, project coordination, and integration support. I regularly work closely with technical teams, providers, and stakeholders to ensure smooth onboarding, timely issue resolution, and successful project delivery.
I am experienced in handling multiple clients simultaneously, managing timelines, coordinating requirements, and ensuring operational efficiency. My strengths include problem-solving, clear communication, stakeholder management, and maintaining strong long-term client relationships.
I am highly adaptable in fast-paced environments and committed to delivering reliable support and value to both clients and internal teams.
Languages
4,B2