Ben Ali Mohamed

- Telephone care/support for German patients
- Documentation of medical information into an appropriate system on the computer

• Enhanced customer engagement with personalized email marketing campaigns and interactive online events.
• Streamlined internal communication channels by creating a central repository for important documents such as style guides, templates, and project updates.
• Evaluated campaign performance metrics to assess effectiveness of marketing initiatives and inform future decision-making processes.
• Led a successful rebranding initiative, updating company logo, messaging, and visual identity to align with current market positioning.

• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Assisted in streamlining internal processes by identifying areas of improvement and proposing actionable solutions that enhanced overall efficiency.
• Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
• Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.

• Collaborated with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
• Developed creative approaches to video production to create unique and engaging content.
• Edited videos and rearranged shots to match creative or production requirements.
• Edited raw footage in post-production to produce professional videos.
• Produced videos according to client specifications, including desired length, style and pace.

• Ensuring proper cutting of the rolled sheets.
• Replacement of the steel rolls (after completion of the previous roll).
• Setting up the machine according to the requested rolled sheets.
• Replacement, cleaning, and maintenance of the cutting tools.
• Checking the dimensions of the rolled sheet after the completion of each roll.
• Placing the finished rolled sheets in crates.

• Ensuring the entry and exit of wagons into the oven. (Tunnel oven)
• Checking and adjusting/modifying the oven temperature according to the briquette type.
• Adjusting the push time according to the conditions of the briquette production chain (stacking line).
• Checking the functionality of the burners.
• Monitoring the proper operation of the gas turbine.