BELINDA CH'NG SEOW SZE
Batu Caves,Malaysia
Summary
Personable Account Manager with 10 years of Banking industry experience. Gifted at lead generation and efficiently resolving customer issues. Increases business opportunities through outstanding client presentations, effective communication skills and dedication to customer service.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Account Manager
OCBC Bank (Malaysia) Berhad
Subang Jaya, Malaysia
2023.04 - Current
- To drive workplace banking business through signing up more SME customers for the Bank and proactively grow and strengthen the bond between the customers and the Bank.
- Primarily focus in signing up new SME segment customers with the bank's product for e.g new company current accounts, Loans (Clean working capital, Asset Acquiring, Refinancing and etc.), FX hedging and etc.
- Manage and grow the relationship with existing customer and effectively handle customer queries for customer satisfactory and loyalty.
Business Unit Manager
Nexus Capital Sdn Bhd
Kuala Lumpur, Malaysia
2021.04 - 2023.03
- Managing a sales team that focusing in SME's Financial Product + Planning for e.g Cash Flow Planning, Bridging the SME's with Bank's product （ and alternative financing channel's funding, Monitoring company financial performance & auditing and etc.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Managed sales employees and counseled employees based on their professional growth and productivity.
- Settled any customer disputes in a professional and pleasant manner.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Presented sales, revenue, and expenses reports to management teams.
Senior Executive Mortgage Sales
Hong Leong Bank Berhad
Kuala Lumpur, Malaysia
2016.09 - 2021.02
- Join in as a Personal Financial Consultan position and been promoted up to Senior Executive Mortgage Sales and handling product includes of Mortgage (core products), Auto Loan, Credit Cards, Personal Loan, and Business Loan as well.
- Multitasking skills is a must as it require to well verse in multi bank's product knowledge and to broaden my network to source for various of business pipeline.
- To manage and work closely with Business pipeline such as Property agent and car dealer and it needs a great communication, marketing and problem solving skills to handle all of them well.
- Exhibit high professionalism and competency when selling.
- Ensure bank’s interest is protected at all times.
- Comply with bank’s policies, guidelines and regulations at all times.
- To maintain and uphold service standards set by the Bank at all times
- Awarded as Platinum Achiever and ranking Top 1 nationwide in Mortgage category in year 2018, 2019, 2020 and Top 3 in year 2021.
Mortgage Advisor
CIMB Bank Berhad
Kuala Lumpur, Malaysia
2015.09 - 2016.08
- Fresh Grad and join in as a Mortgage Advisor position who handling various kind of product including Mortgage Loans, Credit Card and Bancca product.
- this position requires a great skills of communications and customer service to perform well in this position.
- Responsible to meet monthly targets and ranking Top 2 submission cases banker to a Top Developer's projects.
- Develop and maintain strong relationship with current and new customer and also agents.
- To actively promote and cross selling the bank's products.
- Exhibit high professionalism and competency when selling.
- Ensure bank’s interest is protected at all times.
- Comply with bank’s policies, guidelines and regulations at all times.
- To maintain and uphold service standards set by the Bank at all times
Education
Certified Credit Executive -
AICB
2023.12 - 2023.12
Bachelor of Public Relations -
University College Tunku Abdul Rahman
2013.10 - 2015.08
Diploma of Mass Communication (Public Relations) -
College Tunku Abdul Rahman
2011.05 - 2013.04
SPM -
Sekolah Menengah Kebangsaan Chong Hwa
2005.01 - 2010.12
Timeline
Certified Credit Executive -
AICB
2023.12 - 2023.12
Account Manager
OCBC Bank (Malaysia) Berhad
2023.04 - Current
Business Unit Manager
Nexus Capital Sdn Bhd
2021.04 - 2023.03
Senior Executive Mortgage Sales
Hong Leong Bank Berhad
2016.09 - 2021.02
Mortgage Advisor
CIMB Bank Berhad
2015.09 - 2016.08
Bachelor of Public Relations -
University College Tunku Abdul Rahman
2013.10 - 2015.08
Diploma of Mass Communication (Public Relations) -
College Tunku Abdul Rahman
2011.05 - 2013.04
SPM -
Sekolah Menengah Kebangsaan Chong Hwa
2005.01 - 2010.12