Beh Theng Hui (Carine)

• Pre-alert shipment status, discuss, follow up and expedite supply issues to ensure timely arrival of supply.
• Ensure company business processes comply with all applicable International Trade Compliance laws and regulations.
• Coordinate shipments with freight forwarders and customs brokers to facilitate and track delivery, troubleshooting and communication of delivery status to the team and customers.
• Perform coordination and close collaboration with the central logistics department.
• Ensure resolution of all problems with orders on a timely basis maintain appropriate communication for problems/resolutions to the Regional Logistics Manager, Customer Service department, and 3PL providers.
• Ensuring & Safeguarding company business processes are following all applicable International Trade Compliance laws and regulations by providing the permitted documents required for the realisation of import and export deliveries in conformity with the contracts of the division.
• Oversee warehouse and transportation performance (on-time delivery, quality, lead time) and resolve performance issues & Review transportation costs to keep working costs low.
• Plan and monitor cycle count and stock take.
• Pre-alert, discuss, follow up and expedite supply issues to fulfil customer commitment dates.
• Communicate and work with all levels of business partners in the organisation.
• Manage sales promotion programs to support the business and projects.
• Ensure sales order management process and warehouse operations process compliance with the various parameters being set up systemically in the Business System
• Maintain, review and revise the parameters in the Business System regularly to reflect current business needs.
• Execute trade compliance procedures and policies set by the corporate compliance team.
• Apply appropriate Due Diligence and timely escalation of any perceived or potential issues to the appropriate management.
• Coordinate and assist with audits to assess the import and export compliance of the company with customers and suppliers.
• Central contact for timely submission and application of controlled goods shipments report to government agencies, as and when necessary.
• Ensure Harmonised HS code in logistics and documentation.
• Ensure that delivery schedules are met.
• Manage the warehouse and logistics activities.
• Ensuring timely execution of Waste Management compliance (like E-Waste, Plastic Waste, Battery Waste, etc.)

• Maintain full spectrum of daily Logistics administration and documentations (order process, deliveries, freights, bills, customer enquiries etc.)
• Responsible for Order Processing: Receive orders from customers and input order to factories (Japan, Thailand, Indonesia and Taiwan)
• Liaise with factories, carriers, freight forwarder and customers to ensure timely and cost-effective deliveries
• Receive and verify the shipping documents from factories and process necessary shipping documents (LC) for customers
• Verify the LC from the customer and prepare documents for LC negotiation to bank
• Prepare invoices to distributors and group companies
• Check freight, insurance and/or other logistics invoices and submit it to Accounting Department for payment
• Maintain logistic databases and assist in the preparation of the transportation and distribution statistics for analysis
• Prepare half-yearly budget for freight and insurance with analysis for approval
• In-charged of monthly order issues and allocation in BSCAP region
• Work with Production Planning and Sales teams to maximize supply & demand
• Co-ordinate with Group Companies to resolve problems on deliveries, cargo damages, payments and complaints
• Handle loss or damage and return goods if such discrepancies arise

Reason for leaving: 6 months contract position

• Attend customer claim, complaint & customer return request
• Attend copyright issue through email & high light to Data Team
• Review open order
• Generate & update backlog order report
• Follow up backlog order with Operation Team till getting tracking# updated in system
• Listing error- Highlight to Data team & review open sales order
• File damage/lost claim to Ops team
• Liaise with vendor for product issue (discrepancy, shortage & etc)
• Follow up credit from vendor if there was product issue
• Refund or submit replacement if there was product issue
• Attend to Unfulfilled and Replacement orders
• Review SKU lead time - system Vs Marketplace
• Review accounts performance complaint/tracking
• Review the claims request from the buyers
• If necessary, communicate with the buyer if there is insufficient information of the claim request
• Provide accurate of claims to the vendors and ensuring that all claims are managed within the workflow Ensuring that all claims are filed with the vendors in a timely manner
• Follow up closely and regularly with the vendors till getting the full credits from the vendors to ensure the company to recoup the loss
• Verify the credit from the vendors
• Stay up to date on the credit status to the buyers
• Submit the credit to the accounts
• Able to maintain strict discipline to update the shared goggle sheets as established

Reason for leaving: Company restructuring

• Responsibility in leading the warehouse team supporting the manufacturing plant in Singapore and also the transfer of inventory between Asian Distribution Center and Global Repair Center
• Supervise the warehouse team (10 headcounts) to ensure that the operation is run efficiently and effectively with minimum errors to meet the business needs in line with corporate business goals and metrics
• Working closely with all other functions such as Manufacturing, Procurement, Planning, QA, EHS, etc
• Part of the team of New Product Implementation (NPI)
• Initiate solutions and active communications with relevant departments head to remediate or resolve problems pertaining to reconcile the inventory, late shipment, incorrect parts receiving, manpower shortage, high inventory, defective parts or etc
• Attend to the yearly auditing related to the warehouse operation
• Monitor warehouse inventory utilization levels and stock take (daily to weekly, cycle counting, full physical counts)
• Reconcile the inventory if there was discrepancy after investigation eg: after inventory count
• Conduct the random check to the warehouse documents (incoming and outgoing) and bin check
• Review and update warehouse operations SOPs when required
• Comply to HSE policies and ISO standards
• Participate in User Acceptance Testing of any system enhancement
• Participate in workgroup meetings to identify operational support & develop any new procedures required to support new business initiatives/projects
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
• Managed conflict resolution among team members, fostering a positive and collaborative work environment
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders
• Improved operational workflows, enabling team to handle increased workloads without compromising quality
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion
• Evaluated staff performance and provided coaching to address inefficiencies
• Conducted regular reviews of operations and identified areas for improvement
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently
• Frequently inspected production area to verify proper equipment operation
• Created and managed project plans, timelines and budgets.

Reason for leaving: Family Circumstances

• Daily monitoring logistics status and generate and keep proper records of all form’s transactions relating to the company’s logistics operations
• Review open delivery orders daily and work with Store operators to ensure packing can be completed in time for shipment
• Review and revise logistics plans as required by changes in the delivery date or manufacturing schedules
• Prepare all required shipping documents and provide details to appropriate internal parties or customers when shipment has been executed
• Verify the LC from the customer and prepare shipping documents according to the LC
• Act as a liaison between Supply Planning, Demand Planning, Purchasing, Buyers, Manufacturing, Contract Manufacturing, Freight Forwarders, Carriers and Global Repair Center; communicating and troubleshooting issues, problems, and concerns
• Monitor the entire process of product movement
• Assist in the expediting the shipping of sample or new product, when necessary, to support New Product Implementation
• Coordinate international orders and schedule appropriate shipments with freight forwarders, determining the appropriate mode of shipment, that is consolidated or express or other best routing, and ensuring that POD is obtained for each shipment
• Investigate international customer complaints by working with the customer or sales offices to find the root causes and advise appropriate solution to resolve them
• Verify invoices from logistics service provider
• Analyse areas of corporate logistics to find out the most cost-effective means or method of transporting supplies
• User Acceptance Test for newly developed products and or enhancement to product or system (SAP)
• To execute test plan and record test results accurately
• Actively involved and work with project team members to ensure the success in implementing new project(s) assigned
• Maintain proper filing system (shipping documents) for audit purposes
• Attend to the yearly audit

Reason for leaving: Career Advancement – Internal Transfer

• Manage supply planning and stocking order execution for Asia Pacific (AP) region with Contract Manufacturer (CM)
• Achieve on-time delivery for Asia Pacific (AP) region and demand fulfillment
• Expedite and ensure smooth supply of materials to meet production requirements
• Works with marketing teams to establish stocking strategy
• Meet cycle time targets, revenue targets & inventory targets
• Backlog analysis and management
• Product life cycle management
• Publish monthly forecast & weekly stocking plan to CM
• Manage CM to their required turnaround time performance level
• Prepare weekly and monthly reports to measure performance against agreed targets
• Execute and comply with inventory disposition process
• Execute redeployment of finished product or engine when needed
• Participate and/or lead meetings when required
• Work with cross function group to resolve issues with product assigned
• Accountable for smooth new product (NPI)- phase in & phase out (EOL)

Reason for leaving: Department downturn

• Order processing-Manage customer orders entry & generate PO & Job order to CMs into ERP system
• Maintain manufacturing BOM & item master file for pricing, lead time & product group into system
• Work closely with CMs for timely delivery
• Acknowledgement /Feedback to Customers on Order Status
• Prepare shipping document for customer clearance
• Review and monitor customer's monthly forecast and drive to meet the committed numbers
• Monitor CMs material availability & production schedule
• Weekly report (S & OP meeting) on the order status and reconcile discrepancies on order and shipment
• Coordinate internally on the approval and qualification of new suppliers
• Monitor & manage inventory at CMs
• Follow up E & O at various CM
• Responsible for Inventory Adjustment
• Manage consigned items & proper inventory control
• Cost reduction through sourcing for alternative components
• Sourcing for specific services part as required
• Optimise transport expense by good arrangements of air freight and sea freight shipments
• Work closely with project team to ensure timely introduction of new products
• Participate in new system/process implementations projects to improve overall efficiency and responsiveness
• Handle returned products (Return Material Authorization-RMA) promptly and teamwork with customer and the CM

Reason for leaving: Company acquisition

• To process customer sales orders and issue orders to production (factory)
• Liaise with various groups (factory, worldwide coordinator, product control, purchasing & logistic) to build and process parts to ensure high customer satisfaction
• Planning of production schedules and material requirement to achieve production capacity and shipment schedules
• Maintain good CRM (Customer Relationship Management) with customers
• Attend to customer enquiry
• Support Product Manager in cost / price calculations and ensure good maintenance in system price book
• Prepare Request of Quotation (RFQ) to Product Manager & Quotation to customer as well
• To monitor shipment, expedite delivery & make timely delivery to customer
• Provide logistic support for engineering activities (prepare shipping document)
• Ensure smooth operations of warehouse for stock, inventory & shipment delivery

Reason for leaving: Company restructuring