Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Beatrice Wong

Customer Service Executive
Kuala Lumpur

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service ExecutiveFreelance Customer Service (Airbnb Support)Freelance Event Coordinator (Stay-at-home Period)Administrative ExecutiveResearch Assistant

Work Type

Full Time

Location Preference

On-Site
Location: Kuala Lumpur, MYSelangor
Open to relocation: Yes

Salary Range

66000/yr - 72000/yr

Important To Me

Company CulturePersonal development programsCareer advancementWork-life balanceWork from home option

Summary

Customer Service professional with 5+ years of experience managing high-volume customer interactions, resolving complex issues, and supporting daily operations across e-commerce and service environments. Proven ability to handle escalations, maintain data accuracy, and improve customer satisfaction through efficient problem-solving. Experienced in coordinating bookings, managing client communications, and ensuring service delivery standards. Brings strong attention to detail and analytical skills from a biotechnology background. Seeking a Senior Customer Service role to contribute to service excellence and team performance.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Customer Service Executive

Love Wishes Florist Sdn Bhd
2022.06 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Improved resolution time with effective problem-solving for customer complaints.

Freelance Customer Service (Airbnb Support)

Private Company
2022.01 - 2022.06
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.

Freelance Event Coordinator (Stay-at-home Period)

At Home
2021.01 - 2022.01
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
  • Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
  • Partnered with local businesses for cross-promotion opportunities, broadening customer base.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store image.

Administrative Executive

Adaptive Netpoleon
2013.01 - 2015.02
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Offered administrative support to department managers.
  • Organized and maintained files, correspondence, records and other documents.
  • Managed inventory control processes to maintain an accurate count of office supplies while minimizing waste and overhead costs.
  • Made copies of inventory receivers, bills of lading, and other documents.

Research Assistant

Menzies School of Health Research / Hospital Queen Elizabeth
2010 - 2013.01
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Optimized lab equipment usage, significantly reducing operational costs and downtime.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Education

Bachelor of Science - Biotechnology

Asian Institute of Medicine, Science & Technology
Sungai Petani, Kedah, Malaysia
2001.04 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Data entry

Problem resolution

Complaint handling

Payment processing

Product and service solutions

Complaint resolution

Team collaboration

Computer proficiency

Order processing

Shipping and logistics

Delivery scheduling

Timeline

Customer Service Executive

Love Wishes Florist Sdn Bhd
2022.06 - Current

Freelance Customer Service (Airbnb Support)

Private Company
2022.01 - 2022.06

Freelance Event Coordinator (Stay-at-home Period)

At Home
2021.01 - 2022.01

Administrative Executive

Adaptive Netpoleon
2013.01 - 2015.02

Bachelor of Science - Biotechnology

Asian Institute of Medicine, Science & Technology
2001.04 -

Research Assistant

Menzies School of Health Research / Hospital Queen Elizabeth
2010 - 2013.01

Similar Profiles

CREATE PROFILE
Beatrice WongCustomer Service Executive