Bavithra Batu Mele
Customer Sales Executive
Ipoh,08
Summary
Proven track record in boosting sales and customer satisfaction at Konecranes Material Handlings Malaysia, adept in Microsoft Office and lead prospecting. Demonstrated ability to solve complex customer issues, enhancing business networking and sales funnel management. Excelled in fast-paced environments, achieving significant service level agreements and maintaining rigorous attention to detail.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Agreement Sales Executive
Konecranes Material Handlings Malaysia
03.2021 - Current
- Renewal of existing agreement for crane preventive maintenance.
- Conduct business review to get customer feedback on existing servicing job of their cranes.
- Solve any issue that customer is not satisfied or having issue.
- Sent renewal offer to customer, follow up offer with customer, ensure customer sign up offer.
- Increase sales value by 10-15%
- Negotiating offer with customer till agreement is signed
- Offer customer additional offers to increase sales CMII.
Senior Customer Service Executive
Startex StarHub
11.2013 - 02.2021
• Includes Inbound and Outbound Call & Emails to resolve customer issue on their mobile concerns / network issue.
- To all value added services such as roaming or IDD calls
• Provided customers with quality assistance through phone calls, and emails.
• Accurately verify information and updated information databases as necessary.
• To follow the service level agreement of 24 hours to reply or assist customer enquiry
Research Assistant, IKMC
Mewah Oils Sdn Bhd
06.2013 - 11.2013
• Incharge under ingredient section at research department.
• Chemical preparation and laboratory basic testing (e.g : IV, PV, FFA)
• Experience in handling automated and semi-automated machine.
Education
Bachelor of Arts - Human Resources Management
Open University Malaysia
Shah Alam, Selangor, Malaysia 09.2018 - 09.2022
Associate of Applied Science - Medical Laboratory
Management & Science University
Shah Alam, Selangor, Malaysia 09.2008 - 09.2012
High School Diploma -
Methodist Girl School (MGS)
Klang, 10 01.2003 - 12.2008
Skills
Microsoft Office
Lead prospecting
Business Networking
Sales funnel management
Siebel System
Freshdesk & EBS System
Accomplishments
Order Sales Highlight of May 2023, December 2023 & March 2024
GS Paperboard & Packaging Sdn Bhd
- Renewed an agreement of RM643k of value
- Prompt follow up with customer is the key success
- Build good repo with client secures the next renewal
Nestle Manufacturing Sdn Bhd
- Manage to convince customer to sign 1 year agreement for preventive maintenance.
- Value of agreement RM200k
- Proper follow up via call and email. Also proper documentation has made this agreement a WON.
Timeline
Agreement Sales Executive
Konecranes Material Handlings Malaysia
03.2021 - Current
Bachelor of Arts - Human Resources Management
Open University Malaysia
09.2018 - 09.2022
Senior Customer Service Executive
Startex StarHub
11.2013 - 02.2021
Research Assistant, IKMC
Mewah Oils Sdn Bhd
06.2013 - 11.2013
Associate of Applied Science - Medical Laboratory
Management & Science University
09.2008 - 09.2012
High School Diploma -
Methodist Girl School (MGS)
01.2003 - 12.2008
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