BATTAL KRUSHNA ISWARIAH
pune
Summary
Results-oriented IT professional with extensive experience in end-to-end telecom ecosystems, specializing in online charging and billing systems (OCS). Proven expertise in managing the full lifecycle, including planning, testing, delivery, and operations. Demonstrated success in leading operational support, coordinating vendor partnerships, and ensuring optimal application performance across deployment phases. Committed to driving system stability, reliability, and seamless service delivery in high-demand, mission-critical
Overview
9
9
years of professional experience
Work History
Lead Systems Analyst/ Application owner
M1 Digital Labs
Kuala Lumpur
09.2023 - Current
- Led end-to-end Telecom B2C and B2B operations, overseeing configuration, performance management, and ensuring high system availability and platform stability.
- Analysed, prioritised, and translated business and technical requirements into actionable solutions for new initiatives, and system enhancements.
- Managed daily operational support for the OCS/Billing application, including incident handling, issue resolution, and proactive system health monitoring.
- Coordinated and managed all cloud-related application upgrades, ensuring alignment with the latest platform versions, while preventing service disruption and maintaining application stability.
- Conducted detailed root cause analyses to resolve complex production incidents, and implement preventive measures.
- Partnered with external vendors to coordinate operational activities and ensure compliance with SLAs.
- Continuously monitored system alerts and performance indicators to reduce downtime and maintain service continuity.
- Administered Product Lifecycle Management (PLM) changes, including marketing, and configuration updates.
- Delivered weekend and after-hours support to ensure uninterrupted operations, and minimise vendor dependency.
- Maintained compliance with internal audit standards by preparing and managing required documentation.
- Served as Application Owner during User Acceptance Testing (UAT), validating system functionality against business requirements.
- Oversaw production deployments, performed post-release validation, and conducted sanity checks.
- Performed regular user access reviews to uphold application security and governance policies.
- Awarded under the M1 Reward and Recognition Programme for exceptional performance and contributions.
- Analysed system requirements and specifications to design robust solutions for business operations.
- Captured user feedback to implement system change requirements.
- Monitored system performance post-implementation, promptly addressing any issues to minimise downtime.
- Managed project timelines and resources effectively, delivering system updates within agreed deadlines.
Sr. System Analyst/ E2E Test Lead
Joules to watts Business Solutions Pvt Ltd
Pune
06.2022 - 09.2023
- Led end-to-end User Acceptance Testing (UAT) for E2E telecom systems, ensuring alignment between functional deliverables and business requirements.
- Facilitated defect triage sessions during UAT, driving timely resolution through effective cross-team coordination.
- Managed test environments, tools, and resource allocation to support seamless testing activities.
- Drove sprint planning efforts, ensuring comprehensive test coverage aligned with evolving business and technical requirements.
- Demonstrated strong expertise in telecom charging, billing systems, and data analysis.
System Analyst/UAT Tester
1Cloudhub Digitech Pvt Ltd
Chennai
07.2021 - 05.2022
- Conducted analysis of business processes to create aligned test cases.
- Executed test scenarios utilising SIMs, simulators, and testing tools.
- Managed defect tracking and facilitated resolution with development teams.
- Gained practical experience in telecom billing systems.
Manual Tester
BG Shrike Pvt Ltd
PUNE
04.2018 - 06.2021
- Prepared and executed manual test cases based on requirements
- Tracked and verified bugs using Jira to support defect management
- Performed functional, regression, and UI testing
- Collaborated with teams to resolve issues and improve quality
Intern
NEEM
Pune
04.2017 - 04.2018
- Trainee engineer for software testing web services( AEM )
Education
Bachelor of Technology -
SAVITRIBAI PHULE PUNE UNIVERSITY
Pune01-2016
Skills
- Amdocs OCS
- Salesforce
- AEM
- Snowflake data
- Aria Billing
- UMS Alerts Monitoring
- Mediation
- JMeter Performance Simulator
- Sigos
- Soap/Postman UI
- Azure Kubernetes
- GitHub and CI/CD pipelines
- System performance management
- Incident resolution
- Application upgrades
- User acceptance testing
- Root cause analysis
- Telecom billing systems
- Test case development
- Cross-team collaboration
- Agile methodologies
- Vendor coordination
- Process improvement
- Change control
- Application support
- Vendor negotiation
- SQL proficiency
- Agile methodology
Languages
ENGLISH
HINDI
MARATHI
TELUGU
Awards
Achievement Award, Received under the M1 Reward & Recognition Program for outstanding contributions to the M1 AOC Post-Paid Re-Platform Go-Live project.
Social Account
https://www.linkedin.com/in/battal-krushna-596082274/
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Systems Analyst/ Application owner
M1 Digital Labs
09.2023 - Current
Sr. System Analyst/ E2E Test Lead
Joules to watts Business Solutions Pvt Ltd
06.2022 - 09.2023
System Analyst/UAT Tester
1Cloudhub Digitech Pvt Ltd
07.2021 - 05.2022
Manual Tester
BG Shrike Pvt Ltd
04.2018 - 06.2021
Intern
NEEM
04.2017 - 04.2018
Bachelor of Technology -
SAVITRIBAI PHULE PUNE UNIVERSITY