Basel Alasad
IT Specialist
Kuala Lumpur,14
Summary
Experienced IT Support Specialist with a background in Content Moderation and Help Desk roles. Proficient in troubleshooting, quality assurance, and user engagement. Proven ability to effectively handle technical support queries and maintain the security and efficiency of IT systems. Seeking opportunities to utilize expertise in IT support, web design, and technical knowledge to improve system reliability and enhance user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Support (Internship)
Hokkaido Tourism Management (HTM)
01.2018 - 05.2018
- Handled remote troubleshooting via diagnostic techniques, leading to a 25% boost in customer satisfaction
- Managed technical support tickets, resolving over 200+ issues monthly using advanced troubleshooting tools
- Provided clear guidance to users on technical issues and IT product features, enhancing user efficiency
Policy Associate
Concentrix
03.2023 - 11.2024
- Oversaw submission accuracy of user-generated content, enhancing platform reliability by ensuring compliance
- Detected and mitigated fraudulent and inappropriate content through proactive monitoring
Content Moderation Associate
Accenture Southeast Asia
07.2022 - 12.2022
- Managed content placement, ensuring accuracy and quality across various platforms
- Contributed to platform safety by removing scams and enforcing compliance standards
Social Media Marketing Specialist
Youneed Trading
02.2021 - 06.2022
- Increased engagement by 75% and conversions by 25% across e-commerce channels through strategic marketing campaigns
Web Designer (Internship)
IASR Academy
10.2018 - 01.2019
- Led website redesigns that improved functionality and user interaction by 30%
Education
Bachelor's - Business Information System
UCSI
Kuala Lumpur01.2020
Skills
- Remote Troubleshooting
- Customer Service
- IT Product Knowledge
- Diagnostic Software
- Content Management Systems
- Ticket Resolution
- Compliance Monitoring
- Social Media Marketing
- Web Layout Design
- E-Commerce SEO
- Technical equipment inspection
- Hardware maintenance
- Wireless area networking
- Backup and recovery
- Helpdesk call support
- Desktop support
- Technical documents comprehension
- Operating systems
- Ticket support system management
- Customer service expert
Certification
- ITIL 4 Foundation, Skillsoft, 2022
- Applying ITIL 4 Foundation Concepts, LinkedIn, 2021
- Problem Management Techniques, LinkedIn, 2021
- Google IT Support certificate.
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Policy Associate
Concentrix
03.2023 - 11.2024
Content Moderation Associate
Accenture Southeast Asia
07.2022 - 12.2022
Social Media Marketing Specialist
Youneed Trading
02.2021 - 06.2022
Web Designer (Internship)
IASR Academy
10.2018 - 01.2019
IT Help Desk Support (Internship)
Hokkaido Tourism Management (HTM)
01.2018 - 05.2018
Bachelor's - Business Information System
UCSI
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