BARTHOLOMEW PIUS

- Deliver exceptional service to long-stay residents and guests, ensuring seamless and personalised experience.

- Handle resident enquiries, requests, complaints and service recovery professionally and maintaining high guests satisfaction.

- Coordinate with Housekeeping, Engineering, Security, and other departments to ensure prompt resolution of maintenance and operational issues.

- Prepare detailed shift handover reports, incident reports, and daily operational logs.

- Assist guest Check-in and Check-out procedure, Collect Payment and deposit and provide accurate information regarding property facilities and local attractions.

- Train and guide junior concierge staff on guest service standards, operation procedures, and communication.

- Build strong relationships with residents by anticipating needs and delivering personalized hospitality services.

• Welcomed and assisted VIP guests upon arrival and departure, ensuring smooth check-in and check-out.
• Provided room orientation, transportation arrangements, and local attraction recommendations.
• Handled guest feedback and complaints, coordinated with Duty Manager for quick resolution.
• Monitored guest satisfaction reports and followed up on Tripadvisor reviews to maintain brand reputation.

• Delivered professional front desk and concierge services for a 5-star property.
• Managed guest inquiries, restaurant reservations, and tourist recommendations.
• Handled customer complaints effectively to retain guest loyalty.
• Trained new staff on customer service standards and hospitality protocols.

• Led a small team for production line checks and rework tasks.
• Prepared reports, inspected machinery, and coordinated with quality engineers.
• Performed preventive maintenance and documented process improvements.

• Ensured poolside safety and enforced swimming regulations.
• Provided First Aid and CPR during emergencies.
• Maintained pool hygiene and guided swimmers on safe practices.

• Handled customer inquiries and call routing with professionalism.
• Provided accurate information and assisted guests with hotel services.
• Trained new employees in guest communication and front office standards.

• Maintained guest rooms and hotel cleanliness to 5-star standards.
• Trained new attendants and ensured safety and hygiene compliance.