Baraq Assem
Sales And Customer Service
Malaysia, Cheras
Summary
Dynamic and motivated professional with a proven record of generating and building relationships,and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills,and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goal.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Data Quality
Accenture
06.2024 - Current
- Enhanced data quality by meticulously organizing and managing geoscience databases.
- Enhanced data quality by meticulously managing and organizing digital media files.
- Reduced month-end close time by optimizing workflows, improving data quality, and standardizing procedures.
- Conducted regular audits of CRM data quality, ensuring accuracy and completeness of information used for analysis and reporting purposes.
Content moderator
Bigo Company
04.2023 - 11.2023
- Collaborated closely with cross-functional teams, including legal, compliance, and operations, to address complex content-related issues and provide actionable insights for process improvements
- Evaluated user-generated content, including text, images, and videos, to identify and remove inappropriate, offensive, or harmful material in accordance with established protocols
- Utilized knowledge of cultural sensitivities, legal considerations, and platform- specific guidelines to make informed decisions regarding content moderation
- Maintained accurate and detailed records of content moderation activities, documenting decisions, actions taken, and any escalations or critical incidents encountered., Develop and maintain relationships with guests, owners, and vendors
- Conducted thorough content moderation and review processes to ensure compliance with Bigo's guidelines and policies, maintaining a safe and inclusive online environment
- Utilized knowledge of cultural sensitivities, legal considerations, and platform- specific guidelines to make informed decisions regarding content moderation
Assistant Manager
Daraghmeh Company
10.2020 - 12.2022
- Working on the shop floor, they are in constant contact with their customers and staff
- They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store, in addition to Monitor stock levels and purchases and ensure they stay within budget and doing the inventories of goods.
Brand (Store manager)
Duti
03.2019 - 09.2020
- Manage our store in ways that boost revenues and develop the business,organize all store operations and allocate responsibilities to personnel supervise and guide staff towards maximum performance prepare and control the store’s budget aiming for minimum expenditure and efficiency.
Store manager
12.2017 - 02.2019
- Responsible for supervising and organizing our sales team
- You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation
- Will also be tasked with overseeing the activities and performance of sales team by tracking sales goals, setting individual sales targets, and Tracking sales goals and reporting results as necessary.
Manager
Azadea
03.2013 - 11.2017
- Evaluate employees and identify weaknesses
- Identify training needs according to needs
- Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
- Build quarterly and annual training program
- Present all the technical and supply training requirements
- Encourage employees for training.
Sales man
Jack & jones
12.2009 - 11.2011
- (men's wear, Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions
- You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction, in addition to Assess customers’ needs and provide assistance and information on product features, welcome customers to the store and answer their queries and Follow and achieve department’s sales goals on monthly, quarterly and yearly basis.
12.2008 - 12.2009
- Develop and maintain relationships with guests, owners, and vendors
- Manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
- Ensure that all rental properties are in compliance with local laws and regulations.
Education
Bachelor of Science - Financial
Al-Balqaa Applied University
Jordan 06.2010 - 05.2014
Skills
Customer Service
Communication
Time management
Problem-solving
Leadership
Customer service
Work under pressure
Active listening
Computer skills
Interpersonal skills
Attention to detail
*Languages ;
Arabic C2
English B2
Timeline
Data Quality
Accenture
06.2024 - Current
Content moderator
Bigo Company
04.2023 - 11.2023
Assistant Manager
Daraghmeh Company
10.2020 - 12.2022
Brand (Store manager)
Duti
03.2019 - 09.2020
Store manager
12.2017 - 02.2019
Manager
Azadea
03.2013 - 11.2017
Bachelor of Science - Financial
Al-Balqaa Applied University
06.2010 - 05.2014
Sales man
Jack & jones
12.2009 - 11.2011
12.2008 - 12.2009
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