Baradt Ganesan
Business System Analyst III
Kulim
Summary
Experienced Business System Analyst with a track record of analyzing and enhancing business systems to drive efficiency and productivity. Collaborates with cross-functional teams to test, implement, and refine systems that align with current and future business requirements. Possesses research, reporting, and communication skills developed over an 8-year career. Committed to delivering innovative solutions that meet the evolving needs of the organization.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Business System Analyst III
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
09.2023 - Current
- MES Modeling and System Process Analyst
- Creation and updating of MES (Manufacturing Execution System) objects - Workflows, Resources, Product Spec, Task List and etc.
- Defines and re-engineers manufacturing applications processes by using appropriate methods and tools and partnering with process owners to understand requirements.
- Improve application/system efficiency and makes recommendations for implementation of new systems or necessary upgrades that will best meet customer and business requirements.
- Participation in cross functional teams (Manufacturing Engineering, Quality Engineering, Supply Chain, Finance, Production) to articulate site requirements, coordinate site testing (user acceptance test, system simulation test) and documentation.
- Creates and provides training & quality training material for user assistance and system usage.
- Resolves repeated issues related to manufacturing applications or processes by working with systems or process owners and project teams to find acceptable permanent solutions.
- Lead multiple project activities simultaneously, working with internal and external cross-functional groups.
- Project Portfolio Management system lead to for site projects tracking.
- Site Lead and developer of Microsoft Power Platforms (PowerApps, PowerBI, PowerAutomate, PowerAutomate RPA, Sharepoint)
- Site Lead for Cybersecurity IT projects under Digital Factory pillar.
- Site lead for 5S for office devision and Co-lead for entire site.
- Core team member of Lean Business Process (LBP).
- Site admin for Global Continuous Improvement Board System (CI).
- Site system lead for Manufacturing Equipment System (BMRAM, Downtime Tracking System).
- Project lead for implementing Global IT Solutions to Penang site (IT Management Suite (ITMS), Dameware Remote Anywhere, Acronis Backup System).
- Site Consultant & Trainer of Microsoft Power Platform tools.
- Provides training for business users for self-service concept based Microsoft Power BI to promote self service experience and improvement on the efficiencies.
- MES and System Consultant for Cobot Vision System Equipment which enabling the automation and communication between equipment and MES without any manual entry.
- Providing consultant service to engineering team on the factory automation opportunities especially on integration between equipments and MES system.
Business System Analyst II
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
03.2022 - 09.2023
- MES Modeling and System Process Analyst
- Project Management Portfolio
- Project Lead & Developer of Microsoft Power Platforms
- Leading Cybersecurity under Digital Factory project
- Leading 5S for site office group
- Core team member of Lean Business Process
- Site admin for Continuous Improvement system
- System lead for Equipment related systems
- Project lead for implementing Global IT Solutions to Penang site
- IT Project management and Power Platform Consultant
Business System Analyst I
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
7 2019 - 03.2022
- Experience in MES (Camstar Application) system modeling and process improvement
- Managing and oversee the application, development, data analytics, digital factory in the organization (MES, Tableau, Microsoft Power Platforms, Cybersecurity and others)
- Oversees the implementation of software application and responsible for software and system upgrades
- Define specific applications are needed to improve business operations, and provide operation support when needed
- Define and implement business plan and goals to support the strategy and goals of the application team (MES)
- Responsibility for establishing, managing and maintaining strategic relationship with internal customers
- Regularly interacts with functional groups within IT/Application organization to communicate and clarify customer requirements
- Responsible for assembling projects plan and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review and escalating functional, quality, timeline issues
- Perform analysis trouble tickets reported by users and develop appropriate solutions to minimize the incident tickets and work request tickets
- Develop reports & dashboards using Power BI and Tableau platforms for the operation data analytics and business improvement
- Develop web applications using PowerApps, SharePoint and automate the function and process using Power Automate to minimize user interaction/manual changes
- Site Lead of 5s program for the non-production area to standardize and improve the workplace for better engagement
- Responsible for more than 12 systems including equipment related systems and own developed apps
- Responsible for CI improvement and Lean Business Process site committee member and improve the continuous improvement on the business process and operational.
System Engineer
UST Global (Malaysia) Sdn. Bhd
10.2018 - 07.2019
- Working for Client at Western Digital Penang, SanDisk Storage (M) Sdn
- Bhd
- Experience in MES (Camstar Application)
- Handle ticketing system and using SNOW
- Support business in SIP (System in Package) and SSD (Solid State Drive)
- Knowledge and able to handle CAMSTAR Portal and application
- Analyze user requirement and provide proper solution then document on knowledge article for every troubleshooting in production or on user requirement
- Work closely with Business Analyst in handling/Supporting operational issue
- Knowledge about SMT (Surface Mount Technology) and perform troubleshooting effectively on the production floor by resolving issues for SMT
- Good understanding on EAP & Ytap services
- Assist Users from production for manufacturing application support
- Responsible to monitor performance of Camstar service, Server usage, Dashboard of report, web service/windows service, integration service
- Attend to Users for diagnosis and troubleshoot via email, telephone and onsite for enterprise related issue within standard time frames
- Uses troubleshooting techniques and tools to identify service that are defective and follow guidelines in issuing service calls/contacts
- Analyze on integration transaction between MES to SAP system mainly on work order closure
- Integration Data Analyst especially investigate if there is any signal stuck between MES to SAP and identify on transaction data and find the root cause
- Developed Alarm Triggering Monitor webpage for user to monitor if machine triggered alarm to check on the equipment
- Good understanding on the Manufacturing Execution System (MES), Integration & Camstar functionalities
- Good understanding on the Business process in Sandisk environment
- Promoted as Team Lead and managed entire L1 Application Support Team with good decision making skills and betterment on Team working
- Analyze on monthly incident tickets and discuss with IT management and development team to enhance on the system intelligence and to eliminate human error
- Assist Business Analyst (L2) to help on the database data traceability
- Worked with business users to resolve on the work order closure
- Involved in Domain Migration and support on IT infrastructure migration
- Gain knowledge on Oracle PLSQL queries and fix all wrong transaction data in integration database and keep the data clean.
Associate System Engineer
UST Global (Malaysia) Sdn. Bhd
10.2016 - 10.2018
- Working for Client at Western Digital Penang, SanDisk Storage (M) Sdn
- Bhd
- Experience in MES (Camstar Application)
- Handle ticketing system and using SNOW
- Support business in SIP (System in Package) and SSD (Solid State Drive)
- Knowledge and able to handle CAMSTAR Portal and application
- Analyze user requirement and provide proper solution then document on knowledge article for every troubleshooting in production or on user requirement
- Work closely with Business Analyst in handling/Supporting operational issue
- Knowledge about SMT (Surface Mount Technology) and perform troubleshooting effectively on the production floor by resolving issues for SMT
- Good understanding on EAP & Ytap services
- Assist Users from production for manufacturing application support
- Responsible to monitor performance of Camstar service, Server usage, Dashboard of report, web service/windows service, integration service
- Attend to Users for diagnosis and troubleshoot via email, telephone and onsite for enterprise related issue within standard time frames
- Uses troubleshooting techniques and tools to identify service that are defective and follow guidelines in issuing service calls/contacts
- Analyze on integration transaction between MES to SAP system mainly on work order closure
- Integration Data Analyst especially investigate if there is any signal stuck between MES to SAP and identify on transaction data and find the root cause
- Developed Alarm Triggering Monitor webpage for user to monitor if machine triggered alarm to check on the equipment
- Good understanding on the Manufacturing Execution System (MES), Integration & Camstar functionalities
- Good understanding on the Business process in Sandisk environment
- Promoted as Team Lead and managed entire L1 Application Support Team with good decision making skills and betterment on Team working
- Analyze on monthly incident tickets and discuss with IT management and development team to enhance on the system intelligence and to eliminate human error
- Assist Business Analyst (L2) to help on the database data traceability
- Worked with business users to resolve on the work order closure
- Involved in Domain Migration and support on IT infrastructure migration
- Gain knowledge on Oracle PLSQL queries and fix all wrong transaction data in integration database and keep the data clean.
Technical Support Consultant
Emerio (Malaysia) Sdn. Bhd (Dell Penang)
01.2016 - 01.2017
- Learned on Dell computer types and specification
- Carried out projects as told by the supervisor (Level 2 & Team Manager)
- Learned troubleshooting and problem solutions in the defective computers
- Learned how to communicate with customers
- Learned how to solve the problem when the case was escalated to higher management
- Learned case management and improved decision making skills and problem solving skills
- Learned how to avoid escalation cases and solve the problem without failure
- Learned more on hardware and software skills mainly on problem causes
- Learned how to isolate actual defective that customer's system faced and able to provide immediate solutions.
IT Department (Intern Technician)
Sri Barath Engineering (M) Sdn, Bhd, Kulim, Kedah
09.2014 - 01.2015
- Learned on types of defects that occur on office computers
- Carried out projects as told by the supervisor (Engineer)
- Assigned to a project titled 'Server Setup' that required to rebuild workstation as server
- Modified document layout such as Quotation, Invoice, Purchase Order and others
- Rearranged all the office files in computers and server
- Attend meeting with the supervisor to present the data collected
- Send a weekly report through email
- Troubleshoot and reinstall all the old computers
- Any other duties as and when required by the supervisor.
Retail Shop (Salesman)
CG Computers Sdn, Bhd, Gelugor, Penang (Switch)
09.2013 - 01.2014
- Learned on accessibility in Mac iOS operating system and its special features
- Learned on how to communicate with customers and learned more on convincing methods
- Carried out technical jobs such as troubleshooting MacBook, iPad, iPhone and software system
- Studied on the process of manufacturing Apple products
- Any other duties as and when required by the retail supervisor.
Education
Degree - Management, Bachelor of Science (Honours) Computing Studies
Kolej Damansara Utama (KDU) Penang / Northumbria University (UK)
Diploma - Information Technology
Olympia College Penang
Sijil Pelajaran Malaysia (SPM) - undefined
Sek.Men.Keb.Taman Selasih (SMKTS), Kulim Kedah
Skills
Leadership and Communication
Problem-solving abilities
Communication
Project Management
Languages
English
Proficient
C2
Malay
Proficient
C2
Telugu
Proficient
C2
Tamil
Proficient
C2
Certification
ITIL Foundation in IT Service Management
Timeline
Microsoft Power Platform Developer
07-2024
Business System Analyst III
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
09.2023 - Current
ITIL Foundation in IT Service Management
04-2023
Business System Analyst II
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
03.2022 - 09.2023
System Engineer
UST Global (Malaysia) Sdn. Bhd
10.2018 - 07.2019
Associate System Engineer
UST Global (Malaysia) Sdn. Bhd
10.2016 - 10.2018
Technical Support Consultant
Emerio (Malaysia) Sdn. Bhd (Dell Penang)
01.2016 - 01.2017
IT Department (Intern Technician)
Sri Barath Engineering (M) Sdn, Bhd, Kulim, Kedah
09.2014 - 01.2015
Retail Shop (Salesman)
CG Computers Sdn, Bhd, Gelugor, Penang (Switch)
09.2013 - 01.2014
Business System Analyst I
Boston Scientific Medical Device (Malaysia) Sdn. Bhd
7 2019 - 03.2022
Degree - Management, Bachelor of Science (Honours) Computing Studies
Kolej Damansara Utama (KDU) Penang / Northumbria University (UK)
Diploma - Information Technology
Olympia College Penang
Sijil Pelajaran Malaysia (SPM) - undefined
Sek.Men.Keb.Taman Selasih (SMKTS), Kulim Kedah
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