Bao Yao Choo

Achievements:

• Successfully led as Organising Chairperson for the Monash Merdeka Charity Festival Run, with 700+ participants from both campus and the public, raising over RM7,000 for the Children’s Cancer Association of Malaysia (CCAM).
• Appointed as Head of Logistics & Operations for Monash Waterbomb Festival 2.0 (A music festival concert with mrore than 700 participants campus-wide), coordinating logistics to ensure smooth event flow and planning effective manpower allocation.
• Served as Person-in-Charge (PIC) for multiple events including Social Shuffle (networking event) and Respect @ Monash (equity-focused event), each attracting 100+ participants.

Roles:

1. Digital Marketing Representative (Mar 2025 - Present)

Resolved student issues related to digital marketing units by liaising with the Heads of Departments at the School of Business throughout the academic year.

2. Year 2 Representative (Aug 2024 - Nov 202)

Provided support on course planning and offered exchange program advice to second-year students.

3. Year 1 Representative (Jul 2023 - Jul 2024)

Facilitated communication between first-year students and the School to address concerns and enhance both the academic and university experience.

• Analyzed operational challenges and collaborated with teams to implement solutions, including streamlining the onboarding training program by consolidating 20+ training documents into 5 structured videos, effectively reducing training duration from 1 week to 3 days and benefitting 70+ employees in the company.
• Gained hands-on experience with enterprise systems such as SAP and the OA system, enhancing familiarity with logistics operations and process workflows.
• Provided support to staff in daily tasks, enabling greater focus on high-priority assignments while simultaneously gaining valuable cross-functional learning experience.

• Supervised and advised a team of 15 committee members, ensuring smooth delivery of 2 major events with over 200 participants in the semester, doubling the participation rate from previous years.
• Fostered a positive team environment by enhancing internal communication, addressing concerns raised by members, and promoting collaboration across departments.
• Supported the President in strategic decision-making, ensuring smooth operations and timely delivery of programme initiatives.

• Served as one of the PICs for Unlocked, the first outing event under the MUSA Buddy’s Programme, coordinating logistics and managing activities for 20+ participants in an outdoor setting.
• Brainstormed and implemented creative event themes that captured student interest, boosting participation and engagement across the programme.

• Achieved over 80% of target sales by applying effective upselling strategies and collaborating seamlessly with team members.
• Ensured accurate cash handling by adhering to the PASS principle (Politeness, Accuracy, Smile, Speed) as a cashier.
• Delivered excellent customer service, promptly addressing inquiries and resolving issues to create a positive shopping experience.

• Planned and executed multiple events for the Monash School of Business, overseeing logistics, venue booking, catering, and promotions to ensure smooth delivery.
• Organised a Venture Capital Workshop in collaboration with the School of Science, providing practical insights and networking opportunities for 20+ business students.