BANUPREEA SEMATRI
ADMIN ASSISTANT
Skudai, Johor,01
Summary
Dynamic leader with proven expertise in operations management and strategic planning honed at SK SAIVA KITCHEN. Excelled in building high-performing teams and enhancing customer satisfaction, demonstrating exceptional problem-solving abilities and teamwork. Skilled in MS Office and staff development, achieving significant business growth through effective performance management.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Manager
SK SAIVA KITCHEN
Skudai, Johor
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Administrative Assistant
TAN ZHUAN PLASTIC SDN BHD
Skudai, Johor
04.2015 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
Administrator
TS PLUMBING & CONSTRUCTION (M) SDN BHD
Skudai, Johor
01.2013 - 03.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Attractions Operator
LEGOLAND MALAYSIA
09.2012 - 02.2013
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Conducted routine maintenance checks on attractions equipment, ensuring proper functioning and minimizing downtime due to repairs.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Contributed to a high level of guest satisfaction by consistently providing friendly, professional service in all interactions.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
- Managed wait times effectively by implementing efficient boarding procedures and maintaining consistent ride operation speeds.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Managed crowd control during peak times, implementing strategies to alleviate congestion and ensure that guests had an enjoyable experience throughout their visit.
- Trained new ride operators on safety procedures and ride operations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Customer Service Officer
Scicom (MSC) Berhad
10.2010 - 09.2011
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
High School Diploma -
PUTRA INTELEK INTERNATIONAL COLLEGE
Bandar Puchong Jaya, Selangor, Malaysia 09.2008 - 02.2011
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Development
Customer Relationship Management (CRM)
Staff Management
Business Planning
Sales management
Problem-solving abilities
Teamwork and Collaboration
MS Office
Positive Attitude
Multitasking Abilities
Computer Skills
Self Motivation
Customer Service
Timeline
Manager
SK SAIVA KITCHEN
01.2024 - Current
Administrative Assistant
TAN ZHUAN PLASTIC SDN BHD
04.2015 - 01.2020
Administrator
TS PLUMBING & CONSTRUCTION (M) SDN BHD
01.2013 - 03.2015
Attractions Operator
LEGOLAND MALAYSIA
09.2012 - 02.2013
Customer Service Officer
Scicom (MSC) Berhad
10.2010 - 09.2011
High School Diploma -
PUTRA INTELEK INTERNATIONAL COLLEGE
09.2008 - 02.2011
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