BANU SADASIVAM
TRANSACTION PROCESS ANALYST
Bayan Lepas, Penang,07
Summary
Results-driven Transaction Processing Analyst with over 9 years of experience in the Shared Services industry. Proven expertise in team management, leadership, and process improvement. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Coordinate and implement business process improvement projects while enhancing effectiveness and efficiency in support of business goals.
Overview
7
7
years of professional experience
Work History
Transaction Processing Analyst
ACCENTURE
1 2021 - 8 2022
- Mentored and managed a team of 4.
- Experience with process and quality management, strong analytical and problem-solving skills.
- Supported the development of process improvements, leading to increased efficiency in transaction processing.
- Enhanced team productivity by providing training on new software and tools for transaction processing.
- Assisted with the implementation and onboarding of new software programs designed to enhance transaction processing capabilities, resulting in a smoother transition for team members.
- Improved client satisfaction with timely and accurate transaction processing, adhering to strict deadlines.
- Conducted regular audits of processed transactions, identifying areas for improvement and taking corrective action as needed.
Operation Process Specialist (SME)
AIG SHARED SERVICES
06.2017 - 12.2020
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity.
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
Senior Business Process Specialist
AIG SHARED SERVICES
06.2016 - 05.2017
- Generating loss exposure of a company to check on the previous losses and validate if the policy can be renewed again.
- Reduced operational costs with thorough analysis of existing processes and recommending necessary improvements.
- Facilitated training sessions on new procedures, fostering a culture of collaboration and knowledge sharing among team members.
- Optimized resource allocation by accurately tracking workload distribution across teams, enabling better decision-making regarding staffing levels.
Business Process Specialist
AIG SHARED SERVICES
07.2013 - 05.2016
- Generation of quotations, new policies, renewals, endorsements, cancellations and reinstatement.
- Opening and closing accounts, processing requests, and collecting the required information regarding matters or complaints that require further attention.
- Data validating and entry of customer proposal, applications and transactions into specific line of business policy processing system.
Education
BBA - Finance With Multimedia
MULTIMEDIA UNIVERSITY
04.2001 -
Skills
Transaction monitoring
Payment Processing
Financial Transactions
Cash Management
Decision-Making
Transaction reviewing
Transaction Processing
Effective Communication
Written Communication
Analytical Thinking
Time Management
Problem-solving abilities
Additional Information
Expected Salary: RM 5500
Availability: Immediate
References
- Ainol Adlan bin Aonil Adnan, Client Account Mgmt Senior Analyst (Team Leader), ainol.adnan@accenture.com, 012-2787709
- Gnanes Balasubramaniam, Trainer Sr, gnanes.balasubramaniam@aig.com, 012-4472363
Languages
Tamil
Native language
English
Proficient
C2
Malay
Proficient
C2
Timeline
Operation Process Specialist (SME)
AIG SHARED SERVICES
06.2017 - 12.2020
Senior Business Process Specialist
AIG SHARED SERVICES
06.2016 - 05.2017
Business Process Specialist
AIG SHARED SERVICES
07.2013 - 05.2016
BBA - Finance With Multimedia
MULTIMEDIA UNIVERSITY
04.2001 -
Transaction Processing Analyst
ACCENTURE
1 2021 - 8 2022
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