Balqis Promothini Abdullah
MANTIN,Negeri Sembilan
Summary
Accomplished professional with expertise in facilities and workplace operations, leadership, and budget management. Demonstrates proficiency in vendor and contract management, enhancing employee experience through executive engagement and legal operations. Skilled in event management, process improvement, and customer experience strategy, driving service excellence and effective complaint resolution. Proven track record in stakeholder engagement and high-volume call centre operations, adept at customer journey mapping and conflict resolution to ensure client retention. Excels in cross-functional coordination with communication excellence, leveraging performance metrics for training and coaching teams. Experienced in multichannel support, marketing communications, sales and marketing, as well as business development. Committed to advancing organisational goals through strategic initiatives that foster growth and innovation.
Innovative Senior Consultant - HR with knack for transforming workplace cultures and enhancing employee engagement. Led multiple successful initiatives to streamline HR processes, resulting in improved team performance and satisfaction. Recognised for strategic thinking and fostering inclusive, high-performing environments.
Overview
4
4
Languages
1
1
Certification
30
30
years of professional experience
Work history
Senior consultant - HR
KMR Group
Teluk Panglima Garang, Selangor
2026.04 - Current
- Advised senior management on organisational development issues, driving strategic change.
- Developed cost-effective HR policies by analysing current systems and identifying areas for improvement.
- Coordinated performance evaluations, leading to individual career development plans being implemented effectively.
- Achieved a harmonious workplace environment through the implementation of effective conflict resolution strategies.
- Supported marketing communications initiatives by creating engaging content and materials. as well and produced company corporate profiles and brochures, corporate company videos and established social media platforms with marketing postings
Facilities Manager
AirAsia
Sepang, Malaysia
2016.12 - 2025.08
- Championed employee wellbeing initiatives, enhancing workplace satisfaction and service standards.
- Spearheaded end-to-end workplace operations for over 2,500 employees at HQ in a demanding corporate environment.
- Spearheaded end-to-end workplace operations for over 2,500 employees at HQ in a demanding corporate environment.
- Championed employee wellbeing initiatives, enhancing workplace satisfaction and service standards.
- Enhanced vendor performance through KPI-driven contract management, resulting in elevated service quality and operational reliability.
- Orchestrated internal events, board meetings, and executive engagements, delivering seamless execution and receiving positive attendee feedback.
- Championed employee wellbeing initiatives, enhancing workplace satisfaction and service standards.
Personal Assistant & Office Manager (Dual Role)
AirAsia
Sepang, Malaysia
2013.09 - 2016.12
- Delivered comprehensive administrative assistance to CEO, managing schedules and priorities. to the CEO, managing intricate schedules, strategic priorities, and confidential matters.
- Managed confidential corporate documents, ensuring adherence to privacy standards. and legal documentation with stringent confidentiality protocols.
- Supported Group Legal Counsel in managing tribunal cases and investigations. with tribunal cases, investigations, and aircraft financing transactions, ensuring effective contract and project management.
- Improved communication between departments to align on project goals. to support alignment on key corporate initiatives.
- Facilitated cross-departmental collaboration to align on corporate initiatives.
Legal Administrative Specialist
AirAsia
Sepang, Malaysia
2010.09 - 2013.05
- Coordinated legal operations, overseeing aircraft financing documentation and tribunal schedules to ensure deadlines were met.
- Facilitated legal operations by managing aircraft financing documentation and coordinating tribunal activities to support regulatory compliance.
- Streamlined administrative workflows, leading to improved operational efficiency and reduced turnaround times.
- Provided executive-level administrative support to senior legal leadership, streamlining communication and project management.
- Oversaw departmental budgets and implemented cost control strategies to optimise resource allocation.
Customer Specialist (Call Centre)
AirAsia
Sepang, Malaysia
2005.02 - 2010.08
- Resolved high-priority customer issues as escalation point, ensuring prompt and accurate resolutions that enhanced customer satisfaction.
- Enhanced customer loyalty and brand advocacy by providing effective resolutions and exceeding service expectations.
- Orchestrated end-to-end customer experiences in fast-paced, high-volume AirAsia environment, maintaining service excellence across all interactions.
- Delivered end-to-end customer experiences in fast-paced, high-volume AirAsia environment, ensuring service excellence across all touchpoints.
Call centre consultant
Standard Chartered Bank
Kuala Lumpur, Malaysia
2004.07 - 2005.02
- Maintained strict compliance with banking regulations and data confidentiality requirements.
- Resolved customer complaints and escalated issues professionally, achieving timely resolutions and upholding service standards.
- Managed numerous customer inquiries in a fast-paced call centre environment. simultaneously in high-volume call centre, demonstrating strong multitasking skills.
- Provided clear information on credit card products, policies, and promotions, enhancing customer understanding and engagement.
- Maintained strict compliance with banking regulations and data confidentiality requirements.
- Maintained strict compliance with banking regulations and data confidentiality requirements.
Delivery Planner
Shell Malaysia Berhad
Damansara, Malaysia
2003.09 - 2004.07
- Managed regional fuel distribution logistics by utilising demand forecasting and inventory tracking to ensure reliable supply chain operations.
- Coordinated regional fuel distribution logistics, utilising demand forecasting and inventory tracking to enhance supply chain effectiveness.
- Optimised delivery schedules to ensure timely deliveries and minimise disruptions in fuel supply.
Secretary to Managing Director
Harum Marine Sdn Bhd
Klang, Malaysia
2001.09 - 2003.08
- Uphold strict confidentiality while handling sensitive business and project information.
- Rendered high-level executive and administrative support to the Managing Director, ensuring the smooth execution of daily operations and effective time management.
- Coordinated schedules, meetings, and project-related communications, ensuring alignment and timely execution across multiple workstreams.
- Liaised with internal teams, contractors, and key stakeholders to facilitate collaboration with major clients such as Petronas and Shell, ensuring project alignment.
- Managed documentation, correspondence, and reporting for infrastructure projects, improving communication and clarity for land reclamation, dredging, and pipeline works.
- Coordinated operational activities for subcontracting, streamlining processes to enhance project delivery and support overall efficiency.
- Uphold strict confidentiality while handling sensitive business and project information.
Call Centre Consultant
Maxis Communications Berhad
Sunway, Malaysia
1997.03 - 2001.08
- Resolved customer inquiries on billing, technical support, and service-related issues, enhancing customer satisfaction.
- Handled customer inquiries on billing, technical support, and service-related issues, ensuring prompt resolution and fostering positive customer experiences.
- Cultivated communication and problem-solving skills in a high-paced environment, enhancing quality of customer interactions.
Education
Master of Business Administration (MBA) - Human Resources
University of Derby
Kuala LumpurDiploma - Business Administration
Institute of Supervision Management
IpohSkills
HR compliance
- Budget management
- Workplace operations
- Employee experience
- Supplier management
- Performance metrics
- Process improvement
- Event management
- Executive engagement
- Stakeholder engagement
- Conflict resolution
- Cross-functional coordination
- Leadership
- Customer strategy
- Service excellence
- Complaint resolution
- Team training
- Communication excellence
- Multichannel support
Accomplishments
- Bazaar Ramadhan, Sepang, Spearheaded Ramadhan Bazaar initiative for 2,500+ employees, creating a convenient on-site food hub to support fasting staff during peak hours. Curated and managed diverse local vendors, ensuring seamless operations, accessibility, and cultural relevance. Reduced off-site congestion and time inefficiencies by centralizing food access within office premises. Enhanced employee wellbeing, engagement, and workplace experience through culturally aligned initiatives. Demonstrated strong stakeholder coordination, operational planning, and people-first leadership in a high-demand environment.
- Movie Production, Sepang, Directed full-scale coordination with an international film production team for Love Insurance Kompany (LIK) at AirAsia HQ, overseeing logistics for 120 crew members and providing round-the-clock on-site support to ensure smooth execution and uninterrupted business continuity.
- Blue Ribbon Certification, Sepang, Led the implementation of a no-smoking policy at AirAsia HQ, earning official recognition from the Ministry of Health Malaysia (MOH) in November 2019 for achieving a fully compliant smoke-free workplace.
Languages
English
Malay
Tamil
Malayalam
References
- Amir Faezal Zakaria, Chief Legal Officer, AirAsia Bhd
- Jagdeep Kaur, General Counsel, AirAsia Bhd
- Feisal Abdul Rahim, Operations Head, Shell Malaysia Bhd
Hobbies and Interests
- Travelling
- Reading
- Meditation
- Club Membership
- Voluntary Work
- Social Service
Websites, Portfolios and Profiles
www.linkedin.com/in/promothini-sudhakaran-7391636a
Affiliations
- Travelling
- meditation
- Reading
- Movie marathon
Certification
Master Claude, AI for Marketing, Master of VEO, Master of Perplexity, Master of Stable Diffusion, Turbocharge your productivity, Master of Deepseek, Master of Jasper AI
Timeline
Senior consultant - HR
KMR Group
2026.04 - Current
Facilities Manager
AirAsia
2016.12 - 2025.08
Personal Assistant & Office Manager (Dual Role)
AirAsia
2013.09 - 2016.12
Legal Administrative Specialist
AirAsia
2010.09 - 2013.05
Customer Specialist (Call Centre)
AirAsia
2005.02 - 2010.08
Call centre consultant
Standard Chartered Bank
2004.07 - 2005.02
Delivery Planner
Shell Malaysia Berhad
2003.09 - 2004.07
Secretary to Managing Director
Harum Marine Sdn Bhd
2001.09 - 2003.08
Call Centre Consultant
Maxis Communications Berhad
1997.03 - 2001.08
Diploma - Business Administration
Institute of Supervision Management
Master of Business Administration (MBA) - Human Resources
University of Derby