Balqis Mohamad
Senior Customer Service Specialist
Petaling Jaya, Selangor
Summary
Experienced customer service professional in search of a position as a customer service representative that allows for the application of excellent retention, communication and organizational skills when providing customers with a high level of support.
Overview
11
11
years of professional experience
Work History
Sr Customer Exp Specialist
Honeywell Engineering
06.2024 - Current
- Attend calls and emails
- Handles SG and TH market
- Issue manual order in SAP if customer faced issues when submitting in Ecomm portal
- Respond to customer’s enquiry pertaining to stock (availability, physical features, shelf life, manufacturing dates, weight & dimension, COC, Datasheet)
- Attend customer’s complaint and following up end to end
- Liaise with QA team for any defective issue, COC request, and any technical assistance
- Work with Supply Chain for any incoming PO, external PO requisition, availability check with external stock from vendors
- Connect with Country Sales team for the revenue report on the value to commit for every month & quarter
- Attend weekly meeting with Sales, Supply Chain, Finance, Buyer and Logistic team for the revenue report
- Prepare weekly Backlog report for the customers and Sales
- Issue CN/DN/Marketing and Customer Monthly Rebates
- Issue Return for customer which includes CN or arrangement of replacement
Customer Service Specialist
DKSH Malaysia Sdn Bhd
09.2018 - 06.2024
- Attend calls and emails, issue live orders thru SAP IRIS Production
- Assist in urgent delivery daily, liaise with the warehouse and transporter
- Handling complaints from customers, following up back-to-back until resolve
- Issue returns, credits and debit request
- Ensure order tickets complete on the daily basis
- Liaise with client, supply chain and warehouse for any order-related issue
- PIC for the IKA customers (Aeon, Caring, Guardian and Watsons) for orders and returns since 12/2022
- Issue reports for IKA orders and returns
- Ensure IKA reports to be submit within time frame
- Checking for IKA orders and returns thru B2B & Biztrade
Customer Service In Central Ordering Team
Tesco Distribution Centre
05.2016 - 09.2018
- Attend calls and emails from the vendors
- Issue appointments on the daily basis
- Formerly from Return Dept, which task includes ensure the tracker is up-to-date by daily basis, do arrangement with companies for the return collection, schedule a disposal for the damaged item if available
Research Officer
Universiti Sains Malaysia
06.2014 - 10.2014
- Assist professors in their projects
- Prepare reports for the subsection in thesis
- Prepare itinerary/surveys and reports for any educational visits
- Prepare/provide study material for the thesis
Education
Bachelor of Science - Environmental
Universiti Putra Malaysia
04.2001 -
Skills
Microsoft office
Awards
- SPOT AWARDS (Feb 2024) - Recognized by manager to receive in the Quarter 1 of 2024 for the support on IKA customers management for Alcon officially since July 2023
- Long Service Award (Dec 2023) - Received for 5 years of service in DKSH
- BRAVO Awards (Jan & Apr 2025) - Received Bronze and Silver Awards on Quarter 1 and 2 2025 for great teamwork on closing period
Training
- Making A Different (MAD) at DKSH Holdings Malaysia Sdn Bhd (24 & 25 Sep 2022) A training provided by DKSH which emphasize on responsibility, motivations and leadership
- Service to Sales Transition at DKSH Malaysia Sdn Bhd (3 & 4 Dec 2022) A training for the customer service agents on how to expand and improve sales and marketing skills
- Microsoft Excel Intermediate and Advanced at Honeywell International (6 & 7 Aug 2024) A training for the customer service representative to advanced formulas and functions, including logical, date/time, text, and lookup functions, how to manage and analyze data within large worksheets, data validation, conditional formatting, pivot tables, and chart creation to present data effectively
References
Aiin Nur Aini Mohd Yatim
Lead Cust Exp Specialist
Honeywell Engineering
aiinnuraini.mohdyatim@honeywell.com
+601127002274
YEARS OF EXPERIENCE
- 9 years of Customer Service
- 0.5 years of Research Officer
Timeline
Sr Customer Exp Specialist
Honeywell Engineering
06.2024 - Current
Customer Service Specialist
DKSH Malaysia Sdn Bhd
09.2018 - 06.2024
Customer Service In Central Ordering Team
Tesco Distribution Centre
05.2016 - 09.2018
Research Officer
Universiti Sains Malaysia
06.2014 - 10.2014
Bachelor of Science - Environmental
Universiti Putra Malaysia
04.2001 -
Similar Profiles
Fatin Nur Ain Md YazidFatin Nur Ain Md Yazid
LEAD CUST EXP SPECIALIST at Honeywell EngineeringLEAD CUST EXP SPECIALIST at Honeywell Engineering
Aiin Nur Aiini Mohd YatimAiin Nur Aiini Mohd Yatim
Lead CX Specialist at Honeywell Engineering Sdn BhdLead CX Specialist at Honeywell Engineering Sdn Bhd
Sandeep GopalSandeep Gopal
Project lead | Mechanical Supervisor at Honeywell (Honeywell Intelligrated)Project lead | Mechanical Supervisor at Honeywell (Honeywell Intelligrated)
Nurhidayah KhairudinNurhidayah Khairudin
Business Lecturer at Goon International CollegeBusiness Lecturer at Goon International College
Thu Kheng NyeThu Kheng Nye
Restaurant Waiter at Daily Fish RestaurantRestaurant Waiter at Daily Fish Restaurant