Summary
Overview
Work History
Education
Skills
Timeline
Generic

Balqis Binti Ahmad

Supervisor Tealive Sibu Jaya (Loob Integrated Sdn.Bhd.)
Sibu, Sarawak

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Supervisor

Tealive Sibu Jaya, Loob Integrated Sdn.Bhd.
06.2022 - Current
  • Leading the shift to ensure smooth operations and address bottleneck situation.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Responsible for outlet cash handling matters adhere to guidelines set forth by HQ.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Always maintain outlet hygiene and cleanliness throughout the shift.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier

Kim Hock Supermarket Sibu Jaya
07.2019 - 05.2022
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Helped customers complete purchases and locate items.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.

Server and Cashier

Sugarbun Sibu Jaya
07.2018 - 05.2019
  • Cultivated warm relationships with regular customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Trainee On The Job Training

RH Hotel
11.2017 - 04.2018
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Shadowed meetings and observed marketing director to grow professional experience.

Education

Diploma Kemahiran Malaysia - Pengurusan Perniagaan

Kolej Vokasional Sibu
Sibu, Sarawak, Malaysia
04.2001 -

Skills

Effective Communication

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Timeline

Supervisor

Tealive Sibu Jaya, Loob Integrated Sdn.Bhd.
06.2022 - Current

Cashier

Kim Hock Supermarket Sibu Jaya
07.2019 - 05.2022

Server and Cashier

Sugarbun Sibu Jaya
07.2018 - 05.2019

Trainee On The Job Training

RH Hotel
11.2017 - 04.2018

Diploma Kemahiran Malaysia - Pengurusan Perniagaan

Kolej Vokasional Sibu
04.2001 -

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Balqis Binti AhmadSupervisor Tealive Sibu Jaya (Loob Integrated Sdn.Bhd.)