Balkish Pryadhashiny1 Theagarajan

• Training Development & Impact: Created high-impact training materials, accelerating skill-building and boosting employee satisfaction. Conducted skills gap analyses to address critical areas and enhance business outcomes.
• Leadership Excellence: Lead and mentor branch managers across multiple locations, ensuring cohesive fundraising strategies and exceeding targets while maintaining UNICEF’s high-quality standards.
• Team Empowerment: Oversee the performance, engagement, and development of the In-house Face-to-Face (F2F) fundraising team, focusing on continuous improvement and target achievement.
• Fundraising Impact: Actively participate in fundraising activities (street campaigns, events), drive donor engagement, and manage training programs to increase productivity and morale.
• Strategic Site Visits & Campaign Strategy: Conduct regular site visits to assess team performance, identify improvement areas, and ensure operational compliance. Spearhead tailored campaign planning, using data insights to optimize results.
• Expanded internal talent pool capabilities by identifying high-potential employees and cultivating them into future leaders through targeted development programs.
• Evaluated the effectiveness of various learning methodologies, continually refining training approaches based on empirical data analysis.

(TIK TOK | Skincare & Make up) - L'OREAL Cosumer Product Division (CPD)

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

(TIK TOK | Skincare & Make up) - L'OREAL Cosumer Product Division (CPD)

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Client Engagement & Sales Strategy: Drove L’Oréal’s TikTok revenue by implementing strategic campaigns and optimizing brand presence on the platform.
• High-Impact Presentations: Created compelling sales pitches using data insights and market trends to win new business and improve client satisfaction.
• Operational Leadership: Managed team dynamics to ensure optimal performance, while implementing key strategies to increase team productivity and enhance client results.

• E-commerce & Digital Marketing Leadership: Developed and executed persuasive campaigns on platforms like Shopee, Lazada, and TikTok, significantly enhancing brand presence and driving sales.
• Performance Reporting: Analyzed marketing ROI and customer engagement to refine strategies and optimize future campaigns.
• Cross-Department Coordination: Worked closely with marketing, sales, and e-commerce teams to ensure seamless execution of digital initiatives.

• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Provided guidance on legal matters related to employment issues including workers'' compensation claims or labor disputes.
• Elevated internal communication channels to foster transparency between employees across all levels of the organization.
• Fostered a culture of continuous learning with comprehensive training and development programs.
• Partnered with senior leadership to develop impactful succession planning strategies that supported long-term business growth plans.
• HR Leadership: Oversaw daily HR operations, focusing on recruitment, training, and employee performance evaluations to optimize departmental workflows.
• Employee Engagement: Spearheaded initiatives that improved workplace culture and employee satisfaction, including team-building events and wellness programs.

• Recruitment Strategy: Developed and executed new sourcing strategies, improving time-to-hire and cost-per-hire metrics.
• Training & Development: Led training programs for fundraisers, refining engagement strategies to boost performance and achieve income targets.
• Data-Driven Insights: Utilized analytics to forecast future hiring needs and identify opportunities for operational improvements.

• Led daily fundraising operations, ensuring goal achievement and smooth execution.
• Collaborated with Fundraising Manager to implement donor attraction strategies.
• Coordinated scheduling, rostering, and coaching to optimize team performance.
• Tracked progress and adjusted strategies to meet targets and improve quality.
• Evaluated team performance and identified training needs to boost effectiveness.
• Analyzed donor behavior to enhance engagement and retention.
• Worked with QA to resolve complaints and maintain service quality.
• Reported on fundraising progress and ensured compliance with company policies.

Fundraising for Client (NGO):

• Positively engage with the public and motivate them to support our Clients
• Work with Manager and Coach to achieve weekly quantity and quality fundraising targets.
• Raise awareness of UNHCR work with Refugee around the world and our advocacy work around Malaysia. Same goes with GREENPEACE
• Develop fundraising techniques with Manager and Coach to improve the income
• Possess relevant collateral/resources to carry out my role
• Obtain and identify quality donors using methods outlined in Core Skills training.
• Maintain the highest possible standards of integrity, consistent with our Clients values.
• Treat all information obtained by donors as confidential and in a safe and secure manner.

• Conducted thorough performance evaluations to identify areas for improvement and growth opportunities for staff members.
• Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
• Coordinated and conducted new hire pre-interviews.
• Gathered personnel records from employees from each department.
• Recruitment & Onboarding: Managed recruiting efforts, onboarding processes, and employee relations, ensuring a smooth transition for new hires.
• HR Operations: Assisted in payroll management, performance tracking, and compliance with employment regulations.