Baldev Singh

Act as the Head of IT and developed & implement IT strategy to support business objectives for Lion Group across Middle East, Southeast Asia, Australia, and New Zealand

• Lead and manage team of 115 IT professionals, providing guidance, coaching, and performance management
• Oversee daily IT operations, including infrastructure management, Cybersecurity, and Service delivery
• Conduct regular compliance checks and security assessments, addressing audit inquiries and providing necessary documentation
• Successfully implemented several key initiatives which includes:

a) Successfully transitioned from Google Workspace to O365, improving collaboration between departments and reducing licensing costs.

b) Unified airports internet services with Telekom Malaysia, resulting in annual cost saving of RM300K.

• Deployed asset management tracking system, enhancing asset visibility and control
• Introduced new patch management system, achieving full compliance with security updates
• Implemented new Group Policy Objects (GPOs) to enhance security measures, including USB restrictions and network security protocols
• Established SOC and NOC team to enhance cybersecurity measures for overall Lion Group
• Conducted quarterly audits and business continuity planning (BCP) activities for disaster recovery testing.
• Conducted regular audits of hardware inventory to ensure proper asset management across Lion Group's technology infrastructure.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
• Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
• Managed procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
• Established IT policies and procedures, fostering secure and efficient work environment for all employees.
• Negotiated contracts with vendors, securing cost-effective services for Lion Group's IT needs.
• Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
• Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in industry landscape.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within organization.
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
• Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
• Fostered culture of continuous improvement within IT department through ongoing professional development opportunities for staff members.
• Oversaw budget management for IT department, allocating resources effectively while minimizing costs where possible.
• Managed procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Successfully implemented and obtained IS) 27001 certifications.

• Manage team of 4 engineers across 2 locations supporting Security Monitoring Application such as Symantec Data Centre Security Server Advanced, Imperva Database Activity Monitoring and "Tanium" that ensures availability of infrastructure, agent coverage on endpoints and logs connectivity to SPLUNK.
• Also tasked to monitor and assign Incidents, change and problem tickets within SLA target
• Accountable to ensure Team’s Operational Risks, that poses threat to Bank’s regulatory compliance or security risk, be raised with Risk Managers and handle audit queries and provide evidence for audit closure.
• Lead E.R.A (Eliminate, Reduce, Automate) initiative that successfully automated and eliminated repetitive manual tasks which saved cost of 2 FTEs, contributed to success of 2 major projects namely Security Monitoring Project that onboarded 8,000 new servers for monitoring within timeline that met regulatory requirements and DCS agent upgrade Project for 15,000 servers that was delivered without any impact to Business.
• Improved overall system performance by identifying bottlenecks in existing infrastructure and recommending appropriate upgrades.
• In order to improve team’s processes and efficiency, processes, Knowledge Base documents and OLA was developed across other technology towers.
• Reduced project delivery time by optimizing resource allocation and improving project management processes.

• Hold multiple positions throughout tenure with HP to DXC which includes leading overall IT operations at Global delivery centers serving global client from telecommunications and banking industry
• Managing team of 120 engineers to ensure availability and stability for client.
• This responsibility spans six Global Delivery Centers across globe and all capabilities (Data Center infrastructure service offerings cut across UNIX, Wintel, Database, Backup, Storage, Middleware, Messaging, Citrix and Security teams) supporting account.
• Facilitates daily operational tasks between all capabilities
• Directs and controls activities requiring involvement of Global Delivery Centre resources, by creating collaboration between Project Services, Account Service Management, Account Delivery Executives and Operations teams, ensuring unified action toward accomplishment of Centre and Account's objectives.
• Analyzes operational data and creates Continual Service Improvement plans to proactively improve state of service deliveries, driving cost optimization activities and where required, effect changes to governance model
• Deliver sustainable efficiency savings/optimization through automation and other productivity levers from both Centre as well as account perspective
• Acts as key adviser to account senior management by assisting management in strategic decisions which includes financial forecasting
• Monitor and ensure labor and technology costs are in line with account goals towards delivering margins growth and YOY cost reductions
• Act as Single Point of Contact for operations, escalations and service management related activities
• Member of Account Escalation team
• Also responsible for Operations Management for DXC Security Malaysia Cyberjaya Security Operations Center (SOC), MSS and IAM facility
• Lead team of Information Security Analysts, Identity and Access Management Analysts, and Security Engineers delivering managed security services to multiple clients across diverse industries
• These services were Data Loss Prevention, Multifactor Authentication, Security Access, Privileged Account Management, Managed Endpoint Protection, Managed Network IDS/ IPS, Managed Firewall, Managed Advanced Threat Protection, Managed SIEM, Log Management, Security Monitoring, and Vulnerability Scanning
• Acted as site lead and single point of contact for technical and hierarchical escalations
• Provided end-to-end IT Service Management for above Security services.
• Served as liaison between clients and internal teams to ensure smooth project execution and delivery.

• Implement the installation, maintenance and troubleshoot BOSS HRIS System (Which includes Perak and Penang) for HR departments for various companies.
- Create reports for HRIS system using Crystal reports; Support various SQL server issues from recovery and modification of database. Support BOSS SQL Accounting system.
- Provide tech support to end users customers. In-house for Time Attendance machine, Server, PC and other equipment staging and testing Desktops, Notebooks, Printers, network and servers installation & troubleshooting (Hardware and software).
-Experienced in project implementation and support .
-Negotiate with customers and recommend new method on saving cost and time by using computerized system and less manpower for HR departments.

Implement the installation, maintenance and troubleshoot the Point Of Sale systems (POS) and the in-store servers (ISP) including switches, firewalls, VPN and leased-lines for 7-11 convenience store in northern region (Which includes Perak, Penang, Kedah and Perlis) for more than 1000 users. Installation and support the broadband project for MCMC (Government project for northern region that uses VSAT for their internet connection) and support the maintenance for MOE projects (Projectors). Upgraded the POS version for 7-11 for 4 Server model (NEC Express Server 5800/110 EG, NEC Express server 5800/110 EI, NEC Express server 5800/110 GD and NEC Express server 5800/110 GE). Providing high level phone and onsite technical support during business and after hours on a roster. Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met . Provide first-level tech support to end users customers. In-house SEM (7-11 Malaysia) machine, Server, PC, HHT and other equipment staging and testing. Desktops, Notebooks, Printers, network and servers installation & troubleshooting (Hardware and software).

Database, System and Network Administration for more than 100 users. In charge of Payroll system management which was inclusive of whole payroll process. PC troubleshooting & support (for both hardware & software). Network Installation, support and troubleshooting for Novell Netware, TCP/IP computing environment, Windows NT 4.0 and Windows 2000 which included of installation of cables and clamping RJ45 till network configuration. Support and Troubleshoot AccPac Accounting system . Management, support and troubleshooting for the Point-of-sale system for all the outlets of Georgetown Chemist in Perak . Facilitate daily backup and held ownership on system availability for 24x7 basis. Managed 1 staff directly.