BALA SARAVANAN BAGAVATH SINGAM
HEAD OF OPERATIONS
Klang
Summary
Highly organized, detail-oriented, and self-motivated professional with 20 years of experience in planning, operations, and people management. Known for effective problem-solving skills, ability to work well within a team, and track record as a proven leader. Whether working independently or collaboratively, consistently strives to adapt to the ever-changing world by embodying the personal motto, "Changes Is the Law of Life."
Overview
20
20
years of professional experience
Work History
Head of Operations
Bernas Logistics Sdn Bhd
03.2024 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Sen. Operations Manager
Carnauba Autospa Sdn. Bhd.
04.2022 - Current
- Oversee daily operations of business locations to ensure sufficient manpower is deployed according to operational needs
- Oversee the planning and managing of all resources in an efficient and safe manner, ensuring a high level of customer satisfaction
- Oversee the planning and managing of all resources in a cost-efficient manner to reduce inefficiencies, duplication and encourage cost reductions where possible
- Work along with Human Resources to Hire, Train and Develop new personnel as and when required
- Conduct meetings/discussions with operations and support team, to address matters concerning operations at business locations
- To ensure staffs follow the SOP established by company and customers, as well as adhering to ISO9001:2015 standards
- Plan and execute continuous improvements on SOP/Safety and people management
- Build an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
- Work along with other teams in Group of Companies to ensure the successful implementation and integration of all the related systems and technologies
- Ensure operation staff functions, imports, exports and domestic deliveries are met according to SOP for quality customer service
- To set goal objectives for all subordinates and manage performance review together with team leaders to ensure staff quality of work is achieved as per targets set
- To review and approve staffs’ overtime & claims by ensuring all monetary claims are in accordance to planned budget without any affect to P&L
- To review and approve daily stock release for operations usage and oversee stock reconciliation on monthly basis
- Work together with sales team in new business tenders/quotations submission and initiatives to retain existing businesses/customers
- To identify new vendors/contractors through vendor selection process and propose to management as and when required
- Lead and guide team leaders on operations investigation and customer complaints
- Lead auditor for Internal Audit & company representative for External Audit for Surveillance & Recertification of ISO 9001:2015 standard Certification
Sen. Operations Manager
DHL Supply Chain MY Sdn. Bhd.
11.2021 - 03.2022
- Lead warehouse and distribution operations of Intel Raw Material (IRM) contract, in a total of 127K Sqft of footprint
- In charge of P&L management and improvement as per contract target
- Liaise with supporting functional such as HR, Finance, Legal, Commercial & HSE to co-ordinate on business needs according to relevant functional
- Oversee warehouse and distribution of 2 external and 2 in-plant warehouses supports receiving, storage and delivery of RM for Intel plants in Kulim
- Oversee multi storage conditional operations with fully temperature/humidity-controlled environment with 22’c to 25’c operations, -45’c to 8’c, Chemical and High Value storage
- Support operations manager, executives, supervisors with any operational issues that relates to people, performance, and productivity
- Customer engagement in term of operational updates, improvements, managing issues and achieving KPI/SLA
- Support operational needs in term of resources such as manpower, MHE, warehouse equipment, consumable etc
- Ensure all the sites achieve targeted On Time Return (OTR) & On Time Delivery (OTD) by weekly basis
- Ensure minimum or Zero placement/put away, picking and inventory errors on daily basis
- Lead the investigation of any failure of KPI/SLA and find root cause as well as containment plan as part of process improvement
- Ensure staffs are trained and equipped with sufficient system, MHE handling and other operational knowledge i/o to provide seamless service to customers’ daily demands
- Lead the warehouse team for Continuous Improvement plans to improve the processes, planning, storage, and performance
- Communicate with customer of all the improvement plans that either improve support the cost or the operations efficiency
- Liaise with facility, continuous improvement, safety to continuously update on the support needed to improve operations and performance
- Ensure all warehouse activities are followed as per SOP and safety guideline
- Engage safety and process improvement team to conduct periodical refresher training for staffs
- Communicate with HR team on staffs related issues such as compensation & benefit, disciplinary action, Performance Improvement Plan, staff hiring etc
- Support operations team to manage customer queries and escalations i/o to respond with findings/solutions
- Involve in customer weekly, monthly, and ad-hock meetings, discussions and prepare necessary input, information
- Guide operations team members to tackle customer issues and handle customer expectation in term of information sharing/updates
Sen. Operations Manager
TOLL Global Logistics
06.2021 - 11.2021
- Lead country Contract Logistics (CL) division covering operations, growth & improvement
- In charge of CL P&L management and improvement as per country and regional financial target
- Liaise with supporting functionals such as HR, Finance, Legal, Commercial & HSE to co-ordinate on business needs according to relevant functionals
- Oversee CL operations of all sites within MY
- To manage group of Operations Managers that leads contracts mainly on warehousing and distribution at sites
- Follow up on key operational matters consist of SLA/KPI and targets to ensure high level of service deliverable by each site
- Focus on people development by identifying the required training and upskill activities for staffs at sites to support operational improvement and growth
- Promote above standard working culture among staffs at sites to ensure a good teamwork that will lead to exceptional customer service level
- Ensure sites complied with TOLL safety standards and SWI (Safe Working Instruction) and recommends improvements and correction measures to overcome all HSE related issues
- In charge of overall CL P&L and ensure the P&L target in term of country and region level are achieved
- Support Finance with DSO & DPO as per agreed for each account under CL P&L
- Ensure 80% of business retention by focusing on service deliverable and leveraging the CL services within existing customers
- Support new businesses in RFQs & tender processes with cost, facility & other operations inputs and sources
- To identify and propose to Country Manager on potential lease of new site/facility for new business as part of CL footprint growth
- To lead country Continuous Improvement & Operations Excellence initiatives by guiding and assisting sites to initiate, implement and sustain CIOE based activities
- CIOE initiatives cover Operational KPI, 5S+1, Lean Leadership, CI Savings that can lead to operational, financial and customer service improvements
- Liaise with regional CIOE team for reporting, project initiatives and implementation at country level that contributes to Regional CIOE target
Operations Manager-FMCG
Toll Global Logistics MY
10.2018 - 02.2021
- Overall, in-charge of 60,000 Sqft with 3000 racking slots and 20,000 Sqft staging area of FMCG warehouse operations & distributions
- Lead a team of logistics executive, transport coordinator, operations supervisors, logistics assistant, general worker, and drivers for an average of 2000 to 4000 picking, sorting and loading for local & outstation deliveries (UOM: cartons & loose)
- Engage with sub-contractors for transportation, Value Added Services (VAS), disposal and other services as per contract agreement or customer requests
- Source out for new or additional sub-contractors to assist warehouse services and liaise with Legal department for Contract/Service Agreement
- Oversee import & export of sea freight and airfreight shipment (FCL/LCL) as well as cross border shipment (Malaysia-Singapore) and guide supervisors for any operational or commercial issues
- Lead quarterly, half yearly, yearly stock/cycle count for all customers and ensure latest inventory is updated in WMS and manual (excel inventory)
- Lead half yearly and yearly write-off/disposal activities by customers in warehouse
- Oversee POD (Proof of Delivery) efficiency for inbound and outbound transportation to well receive within KPI time and filed accordingly
- Work closely with BD Team to prepare quotation or rate card for new business proposal and negotiate the quotation or rate to best match customers’ proposal to secure business with positive margin of revenue
- Involve in contract extension or renewal of existing customers for business continuity to optimize warehouse utilization
- Assist with tender submission by providing services available and service rate for warehousing and distribution
- Attend QBR with customers to update warehouse performance as per the KPI, improvement plans and forecast volume/throughput
- Actively communicate with customers via conference calls to have review and updates on any operational matters
- Ensure monthly warehouse and distribution activities are optimized to achieve projected revenue (MYR500-600K)
- Lead daily toolbox meeting at warehouse to discuss operations, safety, and housekeeping
- Verify daily, weekly & monthly MHE and company truck handling checklist and conduct monthly internal audit for warehouse to always meet 5’S’ standard and improve areas that require changes as per standard
- Closely monitor month safety KPI consist of safety observation, potential hazard and near miss to achieve “ZERO FATALITY”
- Plan and lead ad hock inspection to identify any safety & healthy violation by staffs and sub-contractors such as drug and alcohol intake by conducting drug and alcohol test
- Work closely with HSE manager to ensure all Toll Group Safety Policies are adhered accordingly at workplace all the time
- Prepare monthly provision and actual revenue and cost sheet
- Ensure all billing related documents such as POD, VAS invoices, other warehouse handling invoices submitted to Finance by weekly and monthly by the cut off time
- Submit monthly billing via FMS (Financial Management System) for warehouse transport services for customer verification
- Verify and acknowledge all Credit Note (CN), short bill and other exception cases related to warehouse activities
- Country led for CIOE in which to ensure all contract logistics within MY initiates CI in each of their sites
- Work closely with regional CI team and sites to ensure all planned initiatives are executed and produce expected results
- Guide sites to plan, organize, execute CI, and follow up for updates/reports in order to submit to regional team
- Prepare monthly CI savings & KPI reports and track the achievement to ensure that savings are captured into country financial report
- Lead country 5S+1 programme for all sites by guiding based on plan, execute, sustain criteria to ensure continuous practice of 5S+1 throughout all the sites
- Identify trainings required for every site to improve CI&OE implementation and arrange internal trainings and knowledge sharing
- Apply ‘7 waste’, DMAC, Fish Bone methods to identify issues and solution as part of the OE
Operations Manager
Baiduri Dimensi Sdn. Bhd.
02.2016 - 10.2018
- Check and ensure daily deliveries and collection of containers are executed as per the plan
- Work closely with Assistant manager and haulage executive on any issues related to plan and changes or rescheduling of the plan
- Plan movements and fleets for ad-hock projects without jeopardizing usual operations
- Monitor Free Zone projects by plan sufficient fleets for empty delivery and laden pick up within the stipulated time and avoid any unnecessary late charges or penalties
- Communicate with customers on any new business or request including preparations of quotation and modus operandi
- Attend client meetings to discuss operational matters to improve haulage services and new business to plan and prepare sufficient fleets
- Work closely with workshop and maintenance team on prime mover and trailer repairs, scheduled maintenance & inspection and accident/incident claims
- Liaise with AMH (Association of Malaysian Haulage), depots and Port Authorities on any haulage related matters
- In-charge of overall warehouse operations by co-coordinating with warehouse executive, supervisors, and group of foreign general workers
- Ensure warehouse operations run smoothly in term of manpower, material supply, cargo stuffing and un-stuffing processes and cargo readiness for export
- Ensure storing inventory updated accurately to achieve ‘ZERO’ cargo lost
- Conduct scheduled internal and external safety audit to ensure warehouse workers strictly follow the safety rules and regulations to achieve ‘ZERO’ accident/incident
- Ensure the security and facilities of warehouse are in good order for smooth operations and to avoid any mishandling
- Ensure warehouse machineries and equipment are well maintained and handle with care
Planning & Operations Manager
Westports Malaysia S.B.
01.2010 - 02.2016
- In-charge of the overall planning & operations activities in the shift by identify & streamline best practices and promote efficiency of operations
- Ensure the resources availability & reliability is up to the operations standard to achieve optimum usage of available resources including manpower, equipment, and IT
- Analyze productivity by hourly basis and steer up to achieve constant productivity
- Always equipped with dynamic & contingency plans to overcome any issues that contribute to slow down of the operations
- Monitor cargo operation from and to ‘Yard’ (Open Warehouse) through in-house system to ensure cargo flow is as per planned and nil service failure
- Manage staff related issues within the group and responsible to keep up the team spirit to achieve the best productivity
- Engage with 3rd party for customs issues, special documents, and special service request whichever related to planning & operations activities
Planning & Resources Executive
Westports Malaysia S.B.
07.2005 - 01.2010
- Plan & execute (Discharge & Loading) of vessels berthed at Westports Terminal and attend to vessels to handle cargo stowage issues and associate with vessel command, terminal operation, and shipping agents throughout
- Plan day to day manpower and resources requirement without any shortage or surplus of the strength
- Organize monthly staff non-work-related activities such as team building programme, meetings, debates, sports, other outdoor & indoor activities to boost up staffs’ self-esteem and teamwork
Education
B.Sc. Hons - Geology
University Malaysia Sabah
Kota Kinabalu, SabahSkills
Facilitate ISO 9001:2015 Standard Compliance Audits
Systems Expertised
- ProAct (Auto Logistics Yard and Distribution Management System)
- Warehouse Management System (WMS)
- KRONOS
- CONCUR
- E-Terminal (Westports)
- MTS (Maslog-Haulage Operations)
- Cosmos (Ship Planning & AS 400)
Timeline
Head of Operations
Bernas Logistics Sdn Bhd
03.2024 - Current
Sen. Operations Manager
Carnauba Autospa Sdn. Bhd.
04.2022 - Current
Sen. Operations Manager
DHL Supply Chain MY Sdn. Bhd.
11.2021 - 03.2022
Sen. Operations Manager
TOLL Global Logistics
06.2021 - 11.2021
Operations Manager-FMCG
Toll Global Logistics MY
10.2018 - 02.2021
Operations Manager
Baiduri Dimensi Sdn. Bhd.
02.2016 - 10.2018
Planning & Operations Manager
Westports Malaysia S.B.
01.2010 - 02.2016
Planning & Resources Executive
Westports Malaysia S.B.
07.2005 - 01.2010
B.Sc. Hons - Geology
University Malaysia Sabah
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